Field Operations Trainer

Field Operations Trainer

Shift:

Monday: 2nd shift, 3:30 PM – 12:00 AM to support onboarding activities

Tuesday through Friday: 8:00 AM – 4:30 PM, with a flexible schedule based on operational needs

Overview of Position:

Will be a subject matter expert on using Alchemy Manager, Player, Coach and Playbook. Facilitate training for onboarding new hires that consists of OSHA and RJW Safety training, and classroom functional training. Conduct observations on Trainers to ensure they are training effectively. Conduct observations on employees as needed. Coordinate with operations and EHS to schedule training for annual refresher and cross-training for warehouse employees. Generate reports to track progress of training. Train new trainers on Alchemy. Partner with Training Supervisors / Lead Trainers on coordination of onboarding training. MHE certification is not required but a plus. Knowledge of warehousing is preferred. Previous training / facilitating experience is required. Flexible schedule required to work 1st, 2nd or split shift.

The Field Operations Trainer will conduct the onboarding training on Day 1 after orientation. Since training is done currently at 4 buildings, FOTs will rotate doing the Day one training. If not doing onboarding on Monday, they will be facilitating refresher training. Tuesday's FOTs will start the training in classroom and then hand off training to the Warehouse Trainers for their On-the-Job training. The new hire training will take about 1 hour. After that, they will conduct annual refresher training or do other classroom training (i.e. employee's being cross-trained into other functions and then handed off to a warehouse trainer or partner with another employee). Flexibility in schedule is needed to work 1st/2nd or a split shift to train all employees on their shifts. Organization and coordination is needed to plan and schedule training accordingly. A good understanding of warehouse operations and SOPs is needed to assist with observations to identify any gaps or identifying skills for certification for job qualification.

Essential Duties and Responsibilities:

• Responsible for maintaining training records.
• Facilitates classroom training both safety and operational, for new hires during onboarding for all warehouse employees.
• Facilitates classroom training refresher safety training and operational cross training for all warehouse employees.
• Monitor training progress through reporting in Alchemy system.
• Conduct observations on trainers and employees as needed.
• Partner with Operations to schedule training for regulatory OSHA training and company policies.
• Understands various teaching methods and can provide constructive feedback, while maintaining positive rapport with employees.
• Willing to work off shifts or other sites as needed for training demands.
• Strong understanding of warehouse operations
• Promote culture of safety by ensuring employees are trained in safety.

Education and/or Experience Required:

• High School Diploma or general education diploma (GED) is preferred.
• At least 3 years of experience as a field operations trainer.

Other requirements:

• MicroSoft office products, Word, Excel, PowerPoint and Teams.
• Outlook email.
• 2-3 years knowledge in Warehousing, Logistics or 3PL preferred.
• Previous training / facilitating experience.
• Demonstrated background in delivering training on various subjects and policies.

Employer Rights:

This job description is intended to provide general information about the Field Operations Trainer position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Field Operations Trainer, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.

Employment-At-Will:

It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.

Neither this Job Description nor any of its individual terms constitutes commitments between the Company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.