Status Neutral Case Manager

Under the supervision of the Regional Services Manager, performs assigned duties relating to the implementation and evaluation of community health worker services.

Client Services

• Engage in outreach activities at various community sites to identify clients in need of case management services.
• Assess client needs, prepare appropriate individual service plans and maintain records. Assist clients in implementing the service plan by networking and referral, internally and/or to other community resources.
• Conduct referral and linkage activities to housing, food programs and other customer needs.
• Develop and maintain database of professional contacts.
• Establish, maintain and update client case records using approved agency forms and procedures. ensure confidentiality of all records.
• Provide relevant literature to clients and members of the community.
• Coordinate with social services and insurance companies or other financial services to ensure ability to pay for care.
• Assist with insurance and benefit applications
• Advocate for clients who have legal benefit concerns

Assist homeless or precariously-housed clients towards more stable housing

Reporting / Monitoring

• Establish, maintain, and update client case records using approved agency forms and procedures
• Ensure confidentiality of all records
• Prepare monthly reports in accordance with agency policies and procedures
• Maintain and update client information in E-Compass and CAREWare

Hyacinth Representation / Advocacy

• Attend and participate in staff meetings and supervisory conferences
• Maintain working relationships with other community providers
• Observe established administrative procedures
• Provide written reports and maintain statistics as required
• Represent the agency at community events, meetings, and conferences
• Adhere to Hyacinth policies and procedures including customers confidentiality provisions

Training and Certifications

• Attend and participate in staff training opportunities

Requirements

Preferred Minimum Education

• Bachelor's degree and one-year previous office experience.
• A candidate who has no degree but seems exceptionally suitable will be considered if he/she can demonstrate additional years of relevant office systems experience

Other

• Candidate must have excellent oral presentation and writing skills.
• Expressed commitment to Hyacinth philosophy

Preferred Area of expertise

• Knowledge of supportive services and community resources.