Receptionist

Receptionist | Full Time (3rd Shift)

Complete Care at Sheridan Commons is a premier healthcare pillar in Chicago, IL. We are seeking a high-caliber, empathetic professional to serve as the face of our facility. As the first point of contact, you don't just answer phonesyou curate the first impression of our "extraordinary compassion" for every resident, family member, and visitor.

Why Launch Your Career at Sheridan Commons?

• The Hub of Operations: Your role is central to the facility's success, serving as the critical link between the community and our clinical team.
• A Culture of Belonging: Join a values-driven organization where staff are treated like family and professional excellence is celebrated.
• Professional Development: Thrive in a supportive environment that prioritizes your organizational growth and long-term career fulfillment.

Core Responsibilities: Front-Desk Excellence

• Communication Mastery: Operate a high-volume, multi-line telecommunications system with precisionscreening, routing, and documenting inquiries with a professional, courteous demeanor.
• Guest Experience & Security: Provide a "Gold Standard" welcome to all visitors; manage lobby security via meticulous visitor logs, access control, and surveillance monitoring.
• Clinical Liaison: Act as a resourceful first responder for resident and family needs, promptly reporting critical concerns to the Administrator to ensure seamless care.
• Administrative Support: Execute high-level data entry, word processing, and filing; maintain the integrity of confidential records and coordinate daily mail/courier distribution.
• Resource Management: Command the facility's supply inventory, overseeing the procurement and organization of essential resources to ensure uninterrupted operations.

Qualifications for Success

• Education: High School Diploma or equivalent.
• Experience: Required prior experience in high-touch Customer Service environments.
• Technical Command: Proficient in Microsoft Office (Word, Excel, Outlook); ability to navigate multi-line phone systems efficiently.
• Soft Skills: Must possess a sophisticated professional appearance, exceptional verbal/written communication, and the "X-factor" of tactful resourcefulness under pressure.
• The "Supportive Pillar" Mindset: A proactive, compassionate approach to assisting residents and staff in a dynamic, family-focused setting.

Physical & Mental Rigor

• Must be able to multi-task and maintain high performance during emotionally charged or high-traffic periods.
• Must function independently with high personal integrity and flexibility.