Enhanced Vetting Team Operations Supervisor - EVENINGS

Benefits Quarterly performance bonus up to $1,050. 401(k), health, dental and vision plans, and other insurances you can use. An Employee Assistance Plan that’s ready when you need it. Paid training and paid time off. Job Summary The Operations Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned. The Operations Supervisor supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed. Responsibilities Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned. Supervises employees and the day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed. Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals). Reviews cases for referral to the Fraud Prevention unit. Assists Operations Managers and Assistant Operations Managers to ensure timely delivery of all deliverables as they relate to their functional area. Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate. Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations. Initiates performance reviews for employees within area of responsibility. Appropriately handle Law Enforcement Sensitive (LES) information. May interview and assess applicants and make recommendations for employee selection. Trains new employees and conducts refresher training for current employees. Ensures that the standard operating procedures for his/her area of responsibility are used, understood and kept up to date. Qualifications Associate's degree and one (1) year of experience in visa operations support. One (1) year of supervisory experience may be substituted for visa operations support experience. An additional two (2) years of (similar) team management experience may be substituted for an Associate's degree. Familiarity with analytical platforms such as Power BI, and understanding and analyzing financial documents a plus. Must be able to obtain and maintain a SECRET level security clearance. You must live within a 90-mile radius of the National Visa Center, located in Portsmouth, New Hampshire, and be a U.S. citizen. Minimum Knowledge, Skills and Abilities Strong written and verbal command of the English language. Strong administrative and organizational skills. Basic computer skills. Excellent interpersonal and communication skills. Demonstrate a professional work ethic. Ability to work independently and collaboratively. Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience. Physical Requirements While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job. Work Environment You will primarily work in an office environment but may be required to work in other work environments as well. Job ID: 2026-23713 Work Type: On-site #J-18808-Ljbffr