Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Director, Customer Experience & Service Strategy

Dormont Manufacturing Co

Dormont Manufacturing Co in North Reading, Massachusetts is seeking a Director of Customer Service & Experience. You will own the vision and strategy for customer service, building effective teams to enhance customer satisfaction. Your responsibilities include mentoring senior managers, developing operational excellence, and collaborating across functions to ensure high-quality customer experiences. The role offers a competitive salary and benefits including equity and comprehensive medical coverage. #J-18808-Ljbffr Dormont Manufacturing Co

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Director, Customer Experience & Service Strategy in North Reading, MA vacancy
  • $139k - $165k

     ...BRUNT crew. What You’ll Do: Servicing our Customers and responding to their...  ...drives the overall customer experience at BRUNT. Our Customer...  ...business functions build our strategies based on, how feedback...  ...products every day. The Director of Customer Service & Experience... 
    Suggested
    Work at office
    Remote work
    Flexible hours

    Dormont Manufacturing Co

    North Reading, MA
    2 days ago
  • $60k - $75k

     ...marketing programs for a diverse portfolio of clients. This role involves strategy, execution, and reporting across various digital channels. Candidates should have at least 3 years of experience in digital marketing or account management and a relevant bachelor's degree... 
    Suggested
    Remote job

    C-4 Analytics

    Wakefield, MA
    3 days ago
  •  ...seeking a Commercial Lines Senior Account Manager Local Service Manager to independently lead client service and strategy for larger, complex mid-market accounts. The ideal candidate will have 3-5 years of experience in Commercial Property & Casualty, strong... 
    Suggested
    Full time
    Local area

    Insurancecenterinc

    Wakefield, MA
    19 hours ago
  • $90k - $115k

     ...Pacific region. ICP Group is seeking a Customer Care (CC) Manager to join our team. As part...  ..., and drive a best‑in‑class customer experience. This includes developing a structured onboarding...  ...Minimum 5+ years of customer service management experience. Prior experience... 
    Suggested
    Temporary work
    Work at office

    ICP Group

    Andover, MA
    2 days ago
  •  ...accounts. Serving as the primary customer liaison, this role engages...  ...plan aligned to brand strategy. This position requires the...  ...makers (e.g., CMOs, Pharmacy Directors, Infectious Disease Specialists...  ...performance and a customer experience. Provide insights and feedback... 
    Suggested
    Temporary work
    Local area
    Flexible hours
    Night shift

    Syneos Health Commercial Solutions

    Reading, MA
    1 day ago
  • $100k - $145k

     ...intend to specialize or would rather gain exposure across many service lines, you won’t be limited at Plante Moran. We’ll encourage...  ...the standard 40-hour work week. The qualifications. 5+ years experience in public accounting Successful completion of a Bachelor’s Degree... 
    Local area
    Immediate start
    Flexible hours
    Night shift

    Plante Moran

    Wakefield, MA
    1 day ago
  • $130k - $202k

     ...intend to specialize or would rather gain exposure across many service lines, you won't be limited at Plante Moran. We'll encourage...  ...CPA or Bar License required 10+ years of recent tax compliance experience is required; experience in public accounting is preferred Experience... 
    Remote work
    Relocation
    Flexible hours

    Plante Moran

    Wakefield, MA
    19 hours ago
  • $100k - $145k

     ...intend to specialize or would rather gain exposure across many service lines, you won't be limited at Plante Moran. We'll encourage...  ...leadership content, etc. The Qualifications ~5+ years experience in public accounting ~ Successful completion of a Bachelor's... 
    Local area
    Immediate start
    Flexible hours
    Night shift

    Plante Moran

    Wakefield, MA
    1 day ago
  •  ...strategic, collaborative, and visionary Director of Design & Client Services to join our senior leadership team....  ...the gap between frontend design strategy and backend operational execution....  ...a seamless, end-to-end client experience. Key Responsibilities Elevate Design... 
    Work at office
    Remote work

    SCALIS

    Somerville, MA
    19 hours ago
  •  ...and ensure client deadlines are met. The ideal candidate should have a Bachelor's degree in accounting or finance, a CPA or Bar License, and 10+ years of relevant experience. The position offers flexible scheduling and competitive benefits. #J-18808-Ljbffr Plante-Moran
    Flexible hours

    Plante-Moran

    Wakefield, MA
    3 days ago
  • $100k - $202k

     ...with a robust benefits package that includes health, dental, vision, and flexible time off options. This role requires at least 5 years of public accounting experience, a CPA or Bar License, and the ability to travel as needed. #J-18808-Ljbffr Dormont Manufacturing Co
    Flexible hours

    Dormont Manufacturing Co

    Wakefield, MA
    1 day ago
  •  ...role emphasizes client communication and relationship building. The ideal candidate will have over 5 years of public accounting experience, CPA credentials preferred, and the ability to manage multiple client projects. This position offers a hybrid work environment, requiring... 
    Work at office

    VeeRteq Solutions LLC

    Wakefield, MA
    19 hours ago
  •  ...ensuring they receive the highest level of service and customized solutions. Working closely with our...  ...commitment to delivering results. Experience in personal lines insurance or a...  ...stay informed on industry trends and strategies for client retention. Problem-Solving... 
    Live out
    Work at office
    Local area
    Flexible hours

    Arthur J. Gallagher & Co.

    Reading, MA
    4 days ago
  • Software Technology, Inc. is seeking a Client Accounting & Advisory Services (CAAS) Manager in Wakefield, Massachusetts. The ideal candidate will have over 10 years of experience in accounting or financial services, with strong leadership skills and a deep understanding... 
    Local area

    Software Technology, Inc.

    Wakefield, MA
    19 hours ago
  •  ...Maxx - 230 S Main St Unit B, Middleton Market Place, Middleton, MA 01949, United States of America [Department Manager] As a Customer Experience Coordinator at T.J. Maxx, you'll: Take an active role in training and mentoring Associates on front end principles; Train and... 
    Immediate start

    TJ Maxx

    Middleton, MA
    2 days ago
  • $85.9k - $128.84k

    Job Title: Customer Service Manager Location: 37 Upton Drive, Wilmington, MA Location Type:...  ...in challenging yet critical work, and experience ongoing growth opportunities to help you...  .... The position defines departmental strategy, establishes performance standards,... 
    Apprenticeship
    Local area

    Spirax-Sarco Engineering

    Wilmington, MA
    2 days ago
  • $17.25 - $17.75 per hour

     ...retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and... 
    Hourly pay
    Temporary work
    Local area
    Home office
    Flexible hours
    Night shift

    TJX

    Middleton, MA
    2 days ago
  • $200k - $225k

     ...~ Work collaboratively with North America sales team members, Marketing, Client Experience and Product Management. ~ Be a visible team player, bringing clear thinking, strategies, and ideas that align to our values and culture. ~ Learn and maintain relevant... 
    Local area
    Remote work
    Worldwide

    Veracross

    Wakefield, MA
    3 days ago
  • $125k - $175k

     ...seeking a Global Tax and Accounting Manager who will lead tax strategy and compliance efforts that support international operations and...  ...in tax compliance, excellent analytical skills, and experience with tax software like Avalara and NetSuite. The compensation... 

    Locus Robotics

    Wilmington, MA
    4 days ago
  • $110k - $130k

     ...detailed, effective, state-of-the-art insurance strategies for Cross Commercial Lines clients -...  ...manager to help resolve any daily service hurdles, such as audit disputes.Requirements:Five (5) years of insurance experience in a client-facing role.Has in-depth technical... 
    Temporary work
    Work at office

    Cross Insurance

    Wakefield, MA
    19 hours ago
  • $60k - $75k

     ...client satisfaction and retention. Own the full campaign lifecycle—strategy, pitch, setup, and execution—across Paid Search, Social, and...  ...Marketing, Account Management, or direct client‑facing experience. Bachelor’s Degree in Business, Marketing, Communications, or... 
    Work at office
    Local area
    Remote work
    Work from home
    Flexible hours

    C-4 Analytics

    Wakefield, MA
    19 hours ago
  • $22 - $27 per hour

     ...Job Description Job Description Customer Service | $22-27 hourly Cooling Unlimited is looking for a dedicated and organized Customer...  ..., managing communications, and ensuring a smooth customer experience from start to finish! Work Hours: 8 am to 5 pm, Monday... 
    Hourly pay
    Temporary work
    Work at office
    Monday to Friday

    Cooling Unlimited, Inc.

    Wakefield, MA
    17 days ago
  • $58k - $97k

     ...POSITION BASED OUT OF OUR LAWRENCE MA OFFICE. The Supervisor, Customer Service oversees daily activities to maximize the efficacy and...  ...customer service staff. EDUCATION Bachelor's Degree preferred EXPERIENCE AND REQUIRED SKILLS 3 + years' experience in related... 
    Work experience placement
    Work at office

    Fresenius Medical Care

    Lawrence, MA
    3 days ago
  • $162.75k - $271.25k

     ...pivotal in owning the B2B customer relationship in the...  ...Officers, Pharmacy Directors, Infectious Disease Specialists...  ...best practices and strategies. Provide feedback on...  ...exceptional customer experience. Manage the territory...  ...history), military service or any other basis prohibited... 
    Temporary work
    Local area
    Night shift

    GSK

    Beverly, MA
    2 days ago
  • $75k - $175k

     ...and existing assigned Customer accounts. The Enterprise...  ...Lightpath products, services, funnel management methodology...  ..., policies, and strategy. Using prescribed...  ...Working with the Director of Sales, develop a strategic...  ...and prior sales experience to develop relationships... 
    Local area

    Lightpath

    Wakefield, MA
    7 days ago
  •  ...Senior Account Manager Local Service Manager Wakefield, MA - FULL...  ...Independently leads client service, strategy, and renewal messaging on...  ...audits as applicable Work Experience 3-5 years’ experience in Commercial...  .... Obtain firsthand customer information and use it for improvements... 
    Full time
    Work experience placement
    Work at office
    Local area

    Insurancecenterinc

    Wakefield, MA
    2 days ago
  •  ...World”) is a unique financial services organization with a global...  ...consistently provide excellent customer service leadership to accounts...  ...Responsibilities   Strategy, Business, & Financial Support...  ...properly maintained Client Experience Oversees client experience... 
    Contract work
    Local area

    World Insurance Associates, LLC.

    Wakefield, MA
    a month ago
  • $55k - $70k

     ...Account Manager for the Client Advisory Team. The role involves servicing personal insurance accounts, developing client relationships,...  ..., an active Massachusetts Producer license, and 2-5 years of experience. HUB offers a hybrid work schedule with a competitive salary ranging... 

    HUB International

    Wilmington, MA
    4 days ago
  • $60k - $80k

     ...manage a high-volume book of business. This role demands strong customer service and organizational skills within a collaborative team...  ...candidate will have an active Property & Casualty License, experience in the insurance industry, and a proactive approach to client... 

    Summit Bridge Partners

    Swampscott, MA
    3 days ago
  •  ...Insurance Agency, Inc. in Lynn, MA, seeks a Personal Lines Customer Service Rep responsible for preparing automobile registrations, processing...  ...accounts. A successful candidate will have three years of experience in the Massachusetts insurance industry, ideally with AMS 36... 

    Duffy Insurance Agency, Inc.

    Lynn, MA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Customer Experience & Service Strategy. Be the first to apply!