Director, Customer Experience & Service Strategy
Dormont Manufacturing Co
Dormont Manufacturing Co in North Reading, Massachusetts is seeking a Director of Customer Service & Experience. You will own the vision and strategy for customer service, building effective teams to enhance customer satisfaction. Your responsibilities include mentoring senior managers, developing operational excellence, and collaborating across functions to ensure high-quality customer experiences. The role offers a competitive salary and benefits including equity and comprehensive medical coverage. #J-18808-Ljbffr Dormont Manufacturing Co
$139k - $165k
...BRUNT crew. What You’ll Do: Servicing our Customers and responding to their... ...drives the overall customer experience at BRUNT. Our Customer... ...business functions build our strategies based on, how feedback... ...products every day. The Director of Customer Service & Experience...SuggestedWork at officeRemote workFlexible hours$60k - $75k
...marketing programs for a diverse portfolio of clients. This role involves strategy, execution, and reporting across various digital channels. Candidates should have at least 3 years of experience in digital marketing or account management and a relevant bachelor's degree...SuggestedRemote job- ...seeking a Commercial Lines Senior Account Manager Local Service Manager to independently lead client service and strategy for larger, complex mid-market accounts. The ideal candidate will have 3-5 years of experience in Commercial Property & Casualty, strong...SuggestedFull timeLocal area
$90k - $115k
...Pacific region. ICP Group is seeking a Customer Care (CC) Manager to join our team. As part... ..., and drive a best‑in‑class customer experience. This includes developing a structured onboarding... ...Minimum 5+ years of customer service management experience. Prior experience...SuggestedTemporary workWork at office- ...accounts. Serving as the primary customer liaison, this role engages... ...plan aligned to brand strategy. This position requires the... ...makers (e.g., CMOs, Pharmacy Directors, Infectious Disease Specialists... ...performance and a customer experience. Provide insights and feedback...SuggestedTemporary workLocal areaFlexible hoursNight shift
$100k - $145k
...intend to specialize or would rather gain exposure across many service lines, you won’t be limited at Plante Moran. We’ll encourage... ...the standard 40-hour work week. The qualifications. 5+ years experience in public accounting Successful completion of a Bachelor’s Degree...Local areaImmediate startFlexible hoursNight shift$130k - $202k
...intend to specialize or would rather gain exposure across many service lines, you won't be limited at Plante Moran. We'll encourage... ...CPA or Bar License required 10+ years of recent tax compliance experience is required; experience in public accounting is preferred Experience...Remote workRelocationFlexible hours$100k - $145k
...intend to specialize or would rather gain exposure across many service lines, you won't be limited at Plante Moran. We'll encourage... ...leadership content, etc. The Qualifications ~5+ years experience in public accounting ~ Successful completion of a Bachelor's...Local areaImmediate startFlexible hoursNight shift- ...strategic, collaborative, and visionary Director of Design & Client Services to join our senior leadership team.... ...the gap between frontend design strategy and backend operational execution.... ...a seamless, end-to-end client experience. Key Responsibilities Elevate Design...Work at officeRemote work
- ...and ensure client deadlines are met. The ideal candidate should have a Bachelor's degree in accounting or finance, a CPA or Bar License, and 10+ years of relevant experience. The position offers flexible scheduling and competitive benefits. #J-18808-Ljbffr Plante-MoranFlexible hours
$100k - $202k
...with a robust benefits package that includes health, dental, vision, and flexible time off options. This role requires at least 5 years of public accounting experience, a CPA or Bar License, and the ability to travel as needed. #J-18808-Ljbffr Dormont Manufacturing CoFlexible hours- ...role emphasizes client communication and relationship building. The ideal candidate will have over 5 years of public accounting experience, CPA credentials preferred, and the ability to manage multiple client projects. This position offers a hybrid work environment, requiring...Work at office
- ...ensuring they receive the highest level of service and customized solutions. Working closely with our... ...commitment to delivering results. Experience in personal lines insurance or a... ...stay informed on industry trends and strategies for client retention. Problem-Solving...Live outWork at officeLocal areaFlexible hours
- Software Technology, Inc. is seeking a Client Accounting & Advisory Services (CAAS) Manager in Wakefield, Massachusetts. The ideal candidate will have over 10 years of experience in accounting or financial services, with strong leadership skills and a deep understanding...Local area
- ...Maxx - 230 S Main St Unit B, Middleton Market Place, Middleton, MA 01949, United States of America [Department Manager] As a Customer Experience Coordinator at T.J. Maxx, you'll: Take an active role in training and mentoring Associates on front end principles; Train and...Immediate start
$85.9k - $128.84k
Job Title: Customer Service Manager Location: 37 Upton Drive, Wilmington, MA Location Type:... ...in challenging yet critical work, and experience ongoing growth opportunities to help you... .... The position defines departmental strategy, establishes performance standards,...ApprenticeshipLocal area$17.25 - $17.75 per hour
...retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shift$200k - $225k
...~ Work collaboratively with North America sales team members, Marketing, Client Experience and Product Management. ~ Be a visible team player, bringing clear thinking, strategies, and ideas that align to our values and culture. ~ Learn and maintain relevant...Local areaRemote workWorldwide$125k - $175k
...seeking a Global Tax and Accounting Manager who will lead tax strategy and compliance efforts that support international operations and... ...in tax compliance, excellent analytical skills, and experience with tax software like Avalara and NetSuite. The compensation...$110k - $130k
...detailed, effective, state-of-the-art insurance strategies for Cross Commercial Lines clients -... ...manager to help resolve any daily service hurdles, such as audit disputes.Requirements:Five (5) years of insurance experience in a client-facing role.Has in-depth technical...Temporary workWork at office$60k - $75k
...client satisfaction and retention. Own the full campaign lifecycle—strategy, pitch, setup, and execution—across Paid Search, Social, and... ...Marketing, Account Management, or direct client‑facing experience. Bachelor’s Degree in Business, Marketing, Communications, or...Work at officeLocal areaRemote workWork from homeFlexible hours$22 - $27 per hour
...Job Description Job Description Customer Service | $22-27 hourly Cooling Unlimited is looking for a dedicated and organized Customer... ..., managing communications, and ensuring a smooth customer experience from start to finish! Work Hours: 8 am to 5 pm, Monday...Hourly payTemporary workWork at officeMonday to Friday$58k - $97k
...POSITION BASED OUT OF OUR LAWRENCE MA OFFICE. The Supervisor, Customer Service oversees daily activities to maximize the efficacy and... ...customer service staff. EDUCATION Bachelor's Degree preferred EXPERIENCE AND REQUIRED SKILLS 3 + years' experience in related...Work experience placementWork at office$162.75k - $271.25k
...pivotal in owning the B2B customer relationship in the... ...Officers, Pharmacy Directors, Infectious Disease Specialists... ...best practices and strategies. Provide feedback on... ...exceptional customer experience. Manage the territory... ...history), military service or any other basis prohibited...Temporary workLocal areaNight shift$75k - $175k
...and existing assigned Customer accounts. The Enterprise... ...Lightpath products, services, funnel management methodology... ..., policies, and strategy. Using prescribed... ...Working with the Director of Sales, develop a strategic... ...and prior sales experience to develop relationships...Local area- ...Senior Account Manager Local Service Manager Wakefield, MA - FULL... ...Independently leads client service, strategy, and renewal messaging on... ...audits as applicable Work Experience 3-5 years’ experience in Commercial... .... Obtain firsthand customer information and use it for improvements...Full timeWork experience placementWork at officeLocal area
- ...World”) is a unique financial services organization with a global... ...consistently provide excellent customer service leadership to accounts... ...Responsibilities Strategy, Business, & Financial Support... ...properly maintained Client Experience Oversees client experience...Contract workLocal area
$55k - $70k
...Account Manager for the Client Advisory Team. The role involves servicing personal insurance accounts, developing client relationships,... ..., an active Massachusetts Producer license, and 2-5 years of experience. HUB offers a hybrid work schedule with a competitive salary ranging...$60k - $80k
...manage a high-volume book of business. This role demands strong customer service and organizational skills within a collaborative team... ...candidate will have an active Property & Casualty License, experience in the insurance industry, and a proactive approach to client...- ...Insurance Agency, Inc. in Lynn, MA, seeks a Personal Lines Customer Service Rep responsible for preparing automobile registrations, processing... ...accounts. A successful candidate will have three years of experience in the Massachusetts insurance industry, ideally with AMS 36...
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