Helpdesk Support I

Job Description At Comoto, we serve the rider, fuel the industry, and inspire the community. But behind every great rider experience is a massive, tech-driven engine. That’s where you come in. We’re looking for an IT Support Specialist to be the ultimate pit crew for our Louisville Fulfillment Center. In this role, you won't just be fixing computers; you’ll be keeping our fast-paced team fully operational, ensuring our gear gets out the door and into the hands of riders across the country. While you'll primarily be the go-to tech expert on the Louisville floor, you’ll also team up with our national IT crew to provide occasional remote support for our fulfillment centers in North Las Vegas, NV, and Lawnside, NJ. If you love solving puzzles, working with your hands, and helping people cross the finish line every day, you’re in the right place. What You’ll Do: Keep the Line Moving: Diagnose, troubleshoot, and repair/replace non-functioning hardware and software (think desktop PCs, warehouse scanners, printers, and handheld devices) to minimize downtime. Own the Queue: Manage, track, and resolve incoming technical requests through our ticket-tracking system, keeping team members updated every step of the way. Bridge the Distance: Provide exceptional tech support both in-person on the fulfillment floor and over the phone for our remote and multi-site team members. Collaborate Nationwide: Partner with the broader Comoto IT team to share knowledge, tackle large-scale tech challenges, and improve our daily operations. What You Bring to the Track: The Troubleshooter Mindset: You have a knack for diagnosing hardware and software hiccups and won't stop until you find a solid solution. Top-Tier Communication: You can translate complex "tech speak" into clear, friendly instructions for team members of all technical backgrounds. Adaptability & Drive: You thrive in a fast-paced environment, can pivot quickly when priorities shift, and aren't afraid to roll up your sleeves to help the team win. Our Next IT Support Specialist Has: 1–3 years of IT support experience or a recent IT graduate with strong customer service experience. Excellent communication skills! You're able to explain technical issues to non-technical warehouse employees. The ability to comfortably work in a warehouse environment (walking, standing, occasionally lifting equipment). Strong troubleshooting skills with Windows PCs, printers, scanners, mobile devices, and basic networking. A positive attitude and willingness to learn. A high degree of security awareness and adherence to company best practices. The ability to prioritize, organize and execute quickly and efficiently in a dynamic environment with ever-changing and competing demands. Basic knowledge of TCP/IP, networking, routing, firewalls. Superb problem-solving abilities and can manage multiple projects and problems with varying timelines and levels of priorities. Knowledge and experience of MacOS, and experience with alternate OSs such as Linux are a plus. Windows and GSuites administration experience. The ability to service and maintain Apple products (iPods, iPads, and others) along with Windows computers. The ability to travel 10% of the year. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr