Account Strategist (B2B) - Donut Studios

WHY DONUT STUDIOS?

At New Engen, we help brands grow, not just bigger, but smarter. We’re a digital marketing agency that drives meaningful impact across the entire customer journey by integrating media, creative, analytics, influencer, and retail strategies into performance-driven campaigns. Donut Studios is our in-house creative studio, purpose-built to craft high-performing, platform-native, and digital content for the world’s most ambitious brands. As a key part of New Engen’s suite of specialized solutions, alongside offerings like the Acorn Creator Suite - Donut Studios helps unlock breakthrough creative that drives results, fast. We’re a collaborative group of strategists, content creators, copywriters, editors, designers, account managers, and more who are all in on helping brands, and each other, thrive. We work hard, stay humble, and build with purpose.

WHAT YOU’LL DO

We're looking for an Account Strategist to lead day-to-day client relationships for a high-priority enterprise engagement. In this role, you'll serve as the connective tissue between clients and our internal teams, partnering closely with Project Management, Creative Strategy, and Production to keep work moving, communication clear, and campaigns on track. If you're energized by building relationships, solving problems, and bringing structure to fast-moving creative programs, you'll thrive here. Build Trusted Client Partnerships Serve as a primary day-to-day contact for the client, leading meetings, providing proactive updates, managing escalations, and building lasting relationships through clear, responsive communication. Turn Client Needs into Action Translate client feedback, priorities, and business objectives into actionable direction for Project Management, Creative Strategy, and Production teams, ensuring everyone is aligned on expectations and next steps. Keep Delivery on Track Maintain visibility across multiple concurrent campaigns, partnering with your Project Manager to monitor timelines, remove blockers, and ensure projects are delivered on time and at the highest quality. Own the Production Process Manage project intake, kickoffs, workback schedules, approvals, and final delivery across a high-volume mix of copy, design, motion, and video assets. Champion Quality Review deliverables before they reach the client, ensuring work meets quality standards, aligns with project requirements, and reflects our commitment to excellence. Collaborate Across Teams Work closely with Project Managers, Creative Strategists, designers, copywriters, and production partners to solve challenges, align priorities, and keep projects moving efficiently. Stay Ahead of What's Next Identify potential delivery risks, resource constraints, and process improvements early, bringing thoughtful solutions that help teams stay proactive instead of reactive.

WHAT YOU’LL NEED

3+ years of client-facing account management, account strategy, or client services experience within a digital marketing, creative, or integrated agency. Experience managing enterprise or B2B clients, with confidence navigating multiple stakeholders and complex organizations. Strong understanding of creative production workflows, including project intake, timelines, approvals, and asset delivery. Proven ability to manage multiple concurrent work streams while maintaining organization, attention to detail, and exceptional client service. Excellent written and verbal communication skills with the ability to simplify complex information into clear, actionable updates. Proficiency with Asana or a similar project management platform, along with strong working knowledge of Google Workspace and collaboration tools. A detail-oriented mindset with a strong commitment to quality assurance and operational excellence. Ability to work independently in a fast-paced, collaborative environment while partnering with teams across multiple time zones. Must reside or work within the Pacific Time Zone. Bonus Points If You Have: Experience supporting B2B technology, SaaS, cloud, or enterprise software clients. Familiarity with production tools such as Frame.io, Airtable, Figma, Workfront, or Box. Experience supporting paid media, organic social, or large-scale content production programs. Background in growth marketing or performance marketing.

SOME OF OUR PERKS

Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D 401k - Employer match HSA - Employer contributes Flexible Vacation & PTO plan Paid Maternity / Paternity Paid Holidays Remote/Flex day schedule Laid back office environment The coolest team ;) Fun company events & off-sites Salary Range: $65,000-$70,000 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely. New Engen is proud to have offices in Seattle, New York, and Northwest Arkansas, each one anchoring teams that drive creativity, collaboration, and culture. But great work isn’t limited to those zip codes. We also support a distributed team of remote employees across the country, giving people the flexibility to do their best work wherever they are. We currently hire full-time employees in the following states: Arkansas, California, Colorado, Florida, Georgia, Illinois, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin Let’s Build What’s Next Together — If you’re passionate about media and eager to make a meaningful impact with a team that’s all in, we’d love to hear from you. Important Notice About Job Openings: Please be aware of fraudulent job postings, consulting engagements, solicitations, or employment offers from suspicious sources. These attempts are often designed to steal your personal information or trick you into paying fees for recruitment or training services. New Engen does NOT charge any application, processing, or training fees at any stage of the recruitment or hiring process. All legitimate job openings will be posted directly on our careers page, and all communication about these roles will come exclusively from Recruitment outreach, conducted via email through our ATS, Greenhouse, and never through unsolicited text messages or the @newengen.online domain. If you have any concerns about the authenticity of any message claiming to be from New Engen, please contact us immediately at View email address on click.appcast.io before taking any further action. We take your security seriously and are here to support you, ensuring your job search is a safe, positive experience.