Corporate IT Software Systems Trainer for Vesta NG

Contract Trainer – New York City NG9-1-1 Call Handling System Motorola Solutions, Inc. is seeking 4–6 experienced Contract Trainers to support the City of New York’s large‑scale rollout of its new Next Generation 9‑1‑1 (NG9‑1‑1) call handling system. This is a critical training role during one of the largest public safety technology upgrades in the country. You will deliver high‑quality, instructor‑led classroom training to approximately 2,200 emergency communications personnel (call takers, dispatchers, supervisors, and support staff) across NYPD and FDNY Public Safety Answering Centers as they transition from the legacy system to the new NG9‑1‑1 platform. Key Responsibilities Deliver instructor‑led classroom training sessions to groups of 10–15 personnel on the new call handling system Follow established training curriculum, lesson plans, and facilitation guides Adapt delivery style to meet the needs of diverse adult learners, including experienced operators transitioning from the legacy system Assess participant comprehension and provide real‑time coaching and clarification Track attendance, completion, and assessment results using provided tools Communicate learner feedback, recurring questions, and content gaps to the training manager Participate in train‑the‑trainer sessions, briefings, and team check‑ins as required Maintain a professional, supportive, and operationally aware classroom environment Support end‑users during go‑live and post‑implementation phases as needed Required Qualifications Minimum 3 years of experience as a professional trainer or facilitator in public safety, emergency communications, law enforcement, fire service, or related government environment Demonstrated ability to deliver technical system or software training to non‑technical audiences Strong platform skills and classroom presence; experience managing groups of 10–15 adult learners Familiarity with 9‑1‑1 operations, emergency dispatch workflows, or public safety communications Excellent verbal communication and interpersonal skills Ability to work a flexible schedule, including evening, overnight, or weekend sessions to accommodate shift workers NYC residency or ability to commute to NYC on‑site locations required Preferred Qualifications Prior experience as a 9‑1‑1 dispatcher, call taker, communications supervisor, or public safety trainer APCO or NENA certifications (e.g., PST1, CTO, RPL, ENP) strongly preferred Experience training staff on a new or upgraded call handling platform Experience supporting large‑scale technology rollouts in a government or municipal setting Engagement Details Type: Contract (project‑based) Duration: Estimated 6–8 months; start date TBD Location: On‑site, New York City Schedule: Full‑time hours during training waves; schedule may vary to accommodate day, evening, night, and weekend shift workers Rate: Competitive; commensurate with experience Company Description Drubridge LLC is a project management and telecommunications firm located in the NYC metropolitan area. Our focus is Public Safety Communications. Our clients include Police and Fire Departments and other state, local and federal agencies. You will be working on cutting‑edge network technology employed by federal and state government agencies. Specifically, you will be part of the team working to deploy the voice and data networks for the City of New York Police Department, City of New York Fire Department and the NYC Department of Information and Telecommunications (DoITT). These systems are used on a daily basis by Public Safety agencies to provide critical voice and data applications in life and death situations. Drubridge LLC is a certified NYC MWBE company. Drubridge LLC is an equal opportunity employer. Drubridge LLC is a Veteran friendly company. #J-18808-Ljbffr Drubridge LLC