On-Site Service Spec

On-Site Service Specialist

Immediate need for a talented On-Site Service Specialist. This is a 03+ months contract opportunity with long-term potential and is located in Parma, OH (Onsite). Please review the job description below and contact me ASAP if you are interested. Pay Range: $17.02 - $17.55/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
• Provides copier maintenance and/or repair of customer site equipment.
• May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc.
• May performs various building support functions related to meeting set ups and light maintenance.
• Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist.
• This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.
• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Perform basic equipment troubleshooting and escalate calls to technicians.
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc.).
• Performs duties of scanning and /or imaging documents.
• May perform Reception services on temporary/occasional basis.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance, and cleaning duties as assigned.
• May occasionally perform shipping, receiving and dock work in a mailroom type environment.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include 'purging' and archiving old documents.
• Understanding of client Services Portfolio & Technology.
• Ensures data for client MOR, SPG and job logs are captured.
• Performs other duties as assigned.

Key Requirements and Technology Experience:

• Distributes and handles incoming and outgoing mail/faxes, including folding and inserting documents into envelopes.
• This position requires frequent sitting, standing, and walking without assistance.
• Some occasional lifting of 50lbs or more with assistance.
• Must be able to speak, read and write fluently in English.
• The ideal candidate will possess the following traits: Reliability, punctuality, and time management skills.
• We are looking for someone who is a team player, can handle working in a fast pace environment, and has a basic understanding of Microsoft word, Excel, and Outlook.
• Basic computer skills are important as they will be tracking information on the computer.

Our client is a leading Electronics industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.