Customer Service Rep/Accounts Receivable Specialist

Job Description

Job Description

Potential Duties/Responsibilities:

• Manage large amounts of incoming calls related to customer service. Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions in database, process customer accounts and file documents
• Apply and reconcile customer payments to outstanding invoices in a timely manner
• Monitor and maintain accounts receivable aging. Assist with accounts receivable process through correspondence and collection calls as directed
• Prepare and send customer invoices with related supporting documentation
• Reconcile customer accounts and maintain accounts receivable files
• The job includes other duties and responsibilities assigned by management

Required Skills/Abilities:

• Basic understanding of the accounts receivable and invoicing processes
• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office Suite
• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused

Education and Experience:

• High school diploma or equivalent required.
• 1-2 years of experience in customer service and/or accounts receivable strongly preferred.
• Spanish-speaking definitely a big plus

Staff is required to wear a face mask if not vaccinated.

\nCompany Description

WARE Disposal, Inc. is a family-owned and operated solid waste and recycling company providing trash, recycling, and organics collection services to residential, commercial, and municipal customers throughout Southern California. Our company partners with multiple cities, counties, businesses, and communities to provide dependable waste collection and environmental services.

WARE Disposal continues to grow by expanding into new service areas and developing long-term partnerships with the communities we serve. Our main headquarters are located in Santa Ana, with additional satellite offices and Customer Care Centers, including locations in Monterey Park and Los Angeles. As WARE continues to grow, our employees play an important role in maintaining the personal, community-focused customer service that has been a part of our company for generations. We offer the stability of an established company combined with the opportunities and energy of a growing organization.

Company Description

WARE Disposal, Inc. is a family-owned and operated solid waste and recycling company providing trash, recycling, and organics collection services to residential, commercial, and municipal customers throughout Southern California. Our company partners with multiple cities, counties, businesses, and communities to provide dependable waste collection and environmental services.\n\nWARE Disposal continues to grow by expanding into new service areas and developing long-term partnerships with the communities we serve. Our main headquarters are located in Santa Ana, with additional satellite offices and Customer Care Centers, including locations in Monterey Park and Los Angeles. As WARE continues to grow, our employees play an important role in maintaining the personal, community-focused customer service that has been a part of our company for generations. We offer the stability of an established company combined with the opportunities and energy of a growing organization.\n\n