Senior Property Manager - West Side Flats & The Scenic

Job Description

Job Description

Be a part of something great and find yourself At Home, At Sherman! We invite you to join our mission of building communities, enriching neighborhoods as a Senior Property Manager at West Side Flats & The Scenic.

The Senior Property Manager is accountable for leading the daily operations of the assigned portfolio of real estate by coordinating the operational activities, leasing, and marketing along with a strong focus on customer service and community relations.

Work Location

This position supports West Side Flats, 178 units of affordable and market rate housing, and The Scenic, 171 units of market rate apartments, both located in St. Paul, MN.

Parking is free for all onsite property staff members.

Schedule & Hours:

The schedule for this role will be Monday - Friday from 8 am - 5 pm.

ESSENTIAL FUNCTIONS

• Takes ownership and acts as the company's primary coordinator to assure that the company's goals fully meet and to exceed contractual property management obligations.
• Directs the day-to-day activities of resident and tenant relations, safety/security, maintenance, marketing, landscaping, inspections, snow removal, and other operations.
• Maintains customer service and excellent relations with residents, resident cooperatives, commercial tenants, outside agencies or vendors and organizations.
• Walks property at regular intervals to ensure property rules are being followed and that the property is clean and orderly and in good maintenance condition.
• Works on the first and last day of each month until responsibilities are completed; some overtime may be required.
• Performs other tasks & duties as assigned based on business needs.
• Shops comparable projects in the marketplace monthly.
• Makes appointments, shows apartments, screens applicants, and verifies applications for completion.
• Meets company benchmarks for occupancy, rent collections and timely compliance paperwork.
• Maintains complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.
• Coordinates with corporate support staff on management company procedures for processing and distributing information.
• Prepares all resident files to include all preparatory paperwork; prepares all move-out materials.
• Ensures compliance with state, federal and local housing laws.
• Complies with all Sherman Associates, agency, and city compliance requirements.
• Assists with subsidy administration in accordance with HUD rules and regulations.
• Engages, contracts, supervises, and approves invoices for all goods/services required to maintain the assigned properties up to company and owner standards.
• Develops operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy. Prepares this data to be used as an ongoing accounting reporting tool. Further accountability includes administration of budgets, operational review and analysis of corrective action needed. Recommends and implements programs that contribute to center profitability.
• Analyzes and distributes financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Coordinates collection and documentation of all revenues following lease obligations of residents/tenants and the owner's policy on accounts receivable. Collects delinquent accounts promptly. Communicates with accounting department to ensure accuracy of rent roll and accounts receivable.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Works designated schedule and adheres to Sherman Associates attendance policy. Follows grooming and appearance standards, general work rules, and all policies/procedures.
• Maintains a clean and safe work environment and follows all safety and emergency procedures.
• Attends all required meetings and training sessions, including travel to corporate headquarters as needed.
• Maintains customer service and excellent relations with residents, tenants, vendors and other external or internal organizations.
• Must be respectful of resident/tenant privacy, including specific commercial tenant needs.
• Keeps management informed at all times in the areas of:
  • Resident/tenant complaints
  • Suggestions for improvement of property performance
  • Status of vacancies/projected occupancy
  • Cash flow situation
  • Any legal actions
  • Performance of assigned staff
  • Property conditions that could necessitate action by senior leadership
  • Potential property liabilities or hazards

Supervisory Responsibility

• As applicable, supervises, coaches, directs, trains, and evaluates staff; Prepares and conducts employee reviews and completes timecard approvals.
• Responsible for carrying out recruitment and hiring efforts in partnership with human resources and management.
• Supervise on-site maintenance, if utilized at assigned properties. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Forecast and manage replacement of major capital expense items including HVAC system, roof systems, parking lot surfaces, etc.

MINIMUM REQUIREMENTS

• 3-7 years of industry experience within residential real estate; or an equivalent number of years of education and real estate management experience.
• CRM, CAM, COS, or other related professional certification preferred.
• Proven track record of success in overseeing a portfolio of 100+ residential units strongly preferred.
• Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors/external parties, and across corporate divisions.
• Knowledge of RealPage or other related property management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• Understanding of Affordable Housing Programs (HUD/MFHA Programs) strongly preferred.
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
• A passion for the mission, vision, and values of Sherman Associates.
• Office hours may vary due to the specific needs of the portfolio.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment, quiet to moderate noise level.

PHYSICAL REQUIREMENTS

• Must be able to stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

ADDITIONAL SCREENING REQUIREMENTS

• Must successfully meet criminal background screening requirements for position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background)