Team Leader

Job Description Team Leader POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards. Guest Expectations Well-Trained (Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when noncompliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis. Helps with order taking and cashiering during busy times. Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help, when necessary, to meet guests’ needs. Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping. Food Tastes Great (Food Quality) Monitors quality to ensure the food looks and tastes great, and is of high quality. Models and monitors food presentation and coaches team members when necessary. Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary. Consistent and Quick Service (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same. Leads and coaches team on how to provide consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards. Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the process. Does not dismiss errors. Holds employees accountable to minimal order errors and re-trains them as needed. Food Safety (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures. Follows all hand washing and glove procedures. Completes the Food Safety Checklist each shift It's All About Brand Ambassador Has passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest Treats guests and employees with care and respect. Is passionate about serving the guest. Steps in to help employees when necessary. Has a happy, friendly personality that is engaging to both the guest and other employees. Reads the guest and anticipates their needs. Pays attention to guests’ verbal and non-verbal communication and addresses them proactively. Handles guest complaints –says “Yes” to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest. Inspires team to take care of guests and make them the number one priority. Team Skills Treats all employees with care and respect. Is a good team player and leader. Has a positive can-do attitude. Is dependable and reliable. #J-18808-Ljbffr 6AM City, LLC