Unity Account Executive - Player Development

Unity Account Executive (UAE) Solicit casino players from segments selected by PD leadership. Use phone, text, email or other communication methods to invite qualified players to Hollywood Hard Rock Hotel & Casino. Promote Unity Rewards program and venue benefits. Responsibilities Aggressively and persistently solicit assigned accounts using all available tools. Maintain outstanding data hygiene and ensure all contact information is current. Provide exceptional guest service to both internal and external customers at every interaction. Adhere to all policies and procedures, completing required paperwork accurately. Meet daily quotas of contacts made and track play metrics. Qualifications Minimum 2 years of telemarketing or contact marketing experience (or equivalent education/experience in casino or hotel business). Proficient with Microsoft Office, Excel, and Word. Experience in a casino and/or hotel environment and with gaming machines and/or table games preferred. Exceptional guest service and stress‑resolution skills. Ability to make sound complimentary decisions based on tracked customer play. Flexible availability, including nights, weekends and holidays. Work Environment The role is primarily performed in an office setting with phone and computer. Occasional duties may include meeting or hosting players in the casino. Employment Process Requirement for gaming licensure via background check with Seminole Gaming Compliance and Regulations. Background checks include credit and criminal history. EEO & Hiring Preferences The Company gives preference in all employment practices to Native Americans. First preference in hiring, promoting and other employment aspects is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American tribes who meet the job requirements. #J-18808-Ljbffr 001 Seminole Hard Rock Hollywood