Senior Escalation Manager, SaaS Customer Success
Infor
Infor Inc. is seeking a Customer Retention Manager in Atlanta to lead escalation initiatives. The role demands decisive leadership in resolving critical customer situations and managing cross-functional teams effectively. Ideal candidates should have substantial experience in customer-facing roles, especially in enterprise SaaS environments. This position focuses on strategic communication, resource allocation, and ensuring exceptional service standards. #J-18808-Ljbffr
Vacancy posted 8 hours ago
Similar jobs that could be interesting for youBased on the Senior Escalation Manager, SaaS Customer Success in Atlanta, GA vacancy
$135.5k - $183.5k
...transformative impact? As an M2, Partner Success Manager (PSM) Leader at Intuit, you... ...of shaping the future of customer success for our largest... ...high-priority customer escalations, ensuring quick resolution and... .... Strong expertise in SaaS solutions, financial management...Senior$52k - $62k
Senior Account Executive, SaaS Sales (Remote - US) Job Locations US-Remote-Remote | US-CA-Los Angeles... ...(Portal Searching) Sales & Customer Success... ...the place. What you'll do: Manage your own book of business through prospecting...SeniorLocal areaRemote workWork from homeFlexible hoursYelp
Atlanta, GA5 days ago$119k - $170k
...A leading technology company is seeking a Senior Manager for its Customer Success team. This remote role focuses on driving customer adoption and building... ...realization. A Bachelor's degree and experience in SaaS is required. Competitive salary offered between $119,000...SeniorRemote workSamsara
Atlanta, GA4 days ago$142k - $192.5k
...Overview At Intuit, the Senior Manager, Partner Customer Success is the architect behind the individuals who lead our most influential accounting partnerships... ...years specifically leading teams in a high-touch B2B or SaaS environment. * Accounting Domain Expertise: Deep...SeniorWork at officeImmediate startIntuit Careers
Atlanta, GA1 day ago$153.1k - $229.7k
..., for our people, our customers, and the world around... ...leading AI platform for managing people, money, and... ...Specialized Customer Success is a forward-looking team... ...About the Role As a Senior Manager, Customer Success... ...issues and managing escalations at both the business-...SeniorContract workWork at officeRemote workHome officeFlexible hoursWorkday
Atlanta, GA8 hours ago- ...is AI-powered financial management software trusted by... ...We're looking for a Senior Product Manager, Platform... ...Management, Migration, and Customer Onboarding domains. You... ...management experience in B2B SaaS, cloud software,... ...working with Customer Success, Implementation, Professional...SeniorWork at office3 days per week
Sage
Atlanta, GA2 days ago $140k - $160k
...Support Account Manager (SAM) Or Senior Support Account Manager (... ...business processes. Customers trust Saviynt to safeguard... ...the customer's success roadmap. Product... ...PAM coverage. Escalation Orchestration: Serve... ...with the latest SaaS features and security...SeniorSaviynt
Atlanta, GA6 days ago- GuruLink is hiring a Customer Success Manager for their Atlanta team, allowing remote work. This role focuses on managing customer accounts and ensuring successful adoption of their B2B SaaS platform. The ideal candidate should possess a strong background in Customer Success...SeniorRemote job
- ...A leading technology partner in Atlanta is seeking a Senior Strategic Customer Success Manager to drive success for key customers. This role requires expertise... ...should have over 7 years of experience in B2B SaaS and a strong ability to strategize with senior stakeholders...SeniorRemote work
Rhythm Software
Atlanta, GA4 days ago - ...to apply for the Enterprise Customer Success Manager role at... .../success storiesEnsure any escalated clients are resolved quickly... ...ecosystemQualificationsExperience in B2B SaaS – 2 years of experience requiredCustomer... ...relationships with senior business & platform...Work experience placementRemote work
Connecteam
Atlanta, GA4 days ago - ...Turnitin, Llc is seeking a Customer Success Manager for the Southeast region (USA Remote). This role focuses on retaining and growing customer relationships while ensuring customers achieve value from our services. You'll collaborate with internal teams to enhance the...Remote work
Turnitin
Atlanta, GA5 days ago - ...A leading analytics company seeks a Senior Account Executive to drive new business opportunities... ...ideal candidate brings over 7 years of SaaS sales experience and a proven ability to... ...executives. Responsibilities include managing complex sales cycles and maintaining accurate...Senior
Mixpanel
Atlanta, GA3 days ago - ...Overview As a Customer Success Manager, you are an experienced professional who operates with a high... ...functional, or operational before they escalate. Peer Mentorship: Serve as a mentor... ...: 2+ years in customer success, B2B SaaS, finance, or bookkeeping. Education...Work experience placementShift work
Intuit Careers
Atlanta, GA1 day ago - ...their Atlanta office. The ideal candidate will have over 3 years of SaaS sales experience, exceptional communication skills, and the... ...paced environment. This full-time role offers the opportunity to manage a complete sales cycle while collaborating with product and marketing...SeniorFull timeWork at officeRemote work
Riverside
Atlanta, GA1 day ago $153.1k - $229.7k
HR Tech Job in Atlanta is looking for a Senior Manager, Customer Success to lead a team focused on driving adoption and retention of innovative AI products. You will operationalize strategies and collaborate with various departments to ensure customer success. The ideal...Senior$119k - $170k
...build for the long term.About the roleThe Customer Success team at Samsara partners with... ...onboarding through renewal and advocacy. As a Senior Manager on the Mid-Market Customer Success... ...candidate also hasExperience working for a SaaS company.Led a team where each team...SeniorRemote workFlexible hoursSamsara
Atlanta, GA4 days ago- Turnitin is seeking a Manager of Customer Success to lead a high-performing team focused on customer engagement and growth. The role includes mentoring Customer Success Managers, monitoring performance metrics, and collaborating with cross-functional teams. The ideal candidate...SeniorRemote job
$163.9k - $235.55k
...and the care you show a customer all add up to real... ...About the Role: As a Senior Director of Customer Retention... ..., and ensure effective management of in-term contract... ...leadership across Customer Success, Sales, Finance, Legal,... ...functions within a SaaS or similar environment...SeniorContract workLocal areaShift workUKG
Atlanta, GA1 day ago- Executive Integrity is seeking a motivated Senior Account Executive to join their award-winning ProcureTech scale-up in Atlanta, Georgia... ..., and Sourcing. The ideal candidate will have over 8 years of SaaS sales experience and a proven track record in closing complex deals...SeniorRemote jobFlexible hours
- Customer Success Manager (Money) Category Customer Success, Customer Experience Location Atlanta, Georgia... ..., and identify issues that require escalation. Knowledge of financial technology,... ...paced environment. Experience with B2B SaaS & financial software is a huge plus....Worldwide
$142k - $179k
Honeywell International, Inc. is seeking a Senior Customer Success Manager in Atlanta, GA. This leadership role is responsible for driving customer... ...experience in customer success, with strong knowledge in SaaS solutions. The position offers a competitive salary ranging...Senior- Overview Individuals in a Client Success Management (CSM) role are responsible... ...satisfaction. Manages escalations with professionalism, clear... ...experience in a client-facing Customer Success, Account Management,... ...or consulting role within a SaaS organization. Working knowledge...Full timeTemporary workRemote workFlexible hours
- ...are driven by our passion for success and we are proud to deliver... .... We are looking for a Senior Account Executive to drive... ...on selling our Camp & Class Manager (CCM) SaaS solution. This role is designed... ...advisor by understanding customer needs, operational challenges...SeniorContract workRemote workWorldwide
Global Payments
Atlanta, GA18 hours ago - ..., Retail East - Supply Chain SaaS @ RELEX Solutions Reports... ...winning partnerships with our customers. That's why we're trusted by... ...Key responsibilities Successful Sales Achievement: Meet and... ...C-levels. Sales Pipeline Management: Maintain an accurate Salesforce...SeniorPermanent employmentFull timeContract workRemote work
RELEX Solutions
Atlanta, GA2 days ago $142k - $179k
Overview The Senior Customer Success Manager is responsible for leading Customer Success execution for a defined customer portfolio or segment, ensuring... ...satisfaction and retention Advanced experience in SaaS and Cloud Solutions Advanced experience in communication...SeniorPermanent employmentTemporary workWork experience placementFlexible hours$150k
Job Title Senior Account Executive Location USA (Ideally East... ...work with a market‑leading SaaS platform transforming spend... ...intelligence and performance management for global procurement teams... ...with Marketing, Solutions, Customer Success, and Legal to close high‑value...SeniorRemote workFlexible hours$75.8k - $126.3k
...accessible and affordable. Senior Account Operations Manager What you’ll do:... ...of multiple complex customer accounts and... ...the first point of escalation for customer program... ...management, customer success, or a closely related... ...tech, pharmacy, or SaaS environments. Strong...$15 per hour
...—nearly 4x the size of SaaS—yet it still operates without... .... This enables our customers to deliver projects, on... ...'s Construction Client Manager team working directly... ...customers driving impact and success at all times Act as a... ...minor bugs, and escalate technical requests to the...For contractorsRemote workHome officeFlexible hoursDoxel.ai
Atlanta, GA18 hours ago- ...a modern association management and government affairs... ...professional development. Our customers are mission-driven... ...Engagifii is hiring a Senior Software Account... ...business. Internally, success depends on strong pipeline... ...Join a growing SaaS company where your contributions...SeniorContract workTemporary workWork at officeRemote workMonday to FridayFlexible hours
$75.8k - $126.3k
...innovation in healthcare. Senior Account Operations Manager Manages complex, high‑value customer relationships for... ...as first point of escalation for customer program... ...management, customer success, or a closely related... ...health tech, pharmacy, or SaaS environments. Strong...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Escalation Manager, SaaS Customer Success. Be the first to apply!
Related searches
- director customer care Atlanta, GA
- entry level customer service manager Atlanta, GA
- customer retail manager Atlanta, GA
- customer engagement manager Atlanta, GA
- customer logistics manager Atlanta, GA
- customer development manager Atlanta, GA
- sales customer service manager Atlanta, GA
- customer onboarding manager Atlanta, GA
- manager customer success team Atlanta, GA
- customer business manager Atlanta, GA