Jr. Audio Visual Support Technician (Conference Center)

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as an Audio-Visual Support Technician (Conference Center) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Audio-Visual Support Technician (Conference Center) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Audio Visual Support Technician (Conference Center) joining our team to support our intelligence customer in Springfield, VA.

HOW AN AUDIO-VISUAL SUPPORT TECHNICIAN (CONFERENCE CENTER) WILL MAKE AN IMPACT

The Conference Center Audio Visual Support Technician provides support to the NCE Conference Center under the UDS Contract.  This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.

Primary Responsibilities:

• Serve as an Conference Center Audio Visual Liaison for all events 
• Facilitate meetings and engage regularly with customers to:
  • Coordinate and plan emerging customer requirements for conference center events
  • Address AV/IT related questions or concerns
  • Provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of AV/IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces
• Provide live event support
• Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video recording devices and other related end user devices
• Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
• Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment
• Escalate AV/IT issues to Tier 3 when needed
• Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:

• Resolve AV/IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when AV/IT issues require Tier 3 escalation or have dependencies external to the UDS contract
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Identify and execute process improvements and other enhancements that improve operational efficiency.

WHAT YOU'LL NEED TO SUCCEED:

TS/SCI Clearance w/ ability to obtain CI Poly

Basic Qualifications:

• Knowledge in one or more of the following areas:
  • AMX, Crestron, and Extron A/V equipment
  • AMX touch panels
  • Camera control
  • Production switcher
  • Audio signals
  • Video signals
  • Understanding of audio mixers and speakers
  • Understanding of audio and video connections
  • Workstations (thin and thick clients)
  • Monitors
  • Audio Visual Services
  • Voice and VTC Support Services
• Excellent troubleshooting capabilities and strong communication skills.
• Strong work ethic and attention to detail
• Strong organizational skills
• Strong writing skills (document creation and management)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to work independently on projects and/or tasks
• Ability to regularly stand and walk between buildings on a large campus
• Ability to move and lift A/V equipment, monitors, and other hardware
• Experience and/or knowledgeable with Windows 11
• Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
• Team player and willing to both share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

Education & Experience:

• Requires Associates Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.
• Preferred not required: A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification

Location: On Customer Site

US Citizenship Required

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#RoverGSS

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required