Intake Specialist

Intake Specialist

If you're looking to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Salary: $43,000 - $45,000

Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

Preventative care is 100% covered (free) on all plans.

PTO is offered to full-time and part-time employees.

11 days of PTO and 10 paid holidays annually.

Option to participate in the 401K plan with employer match.

$15,000 in employee Life Insurance paid for by Metropolitan Ministries.

Employee Assistance Program

Option to participate in supplemental group insurance plans at affordable rates.

Tuition reimbursement program

Training and career development.

Discounted membership at the YMCA.

The Intake Specialist assists with the daily functions of intake, provides support to interns. Ensures families going through the intake process experience hope, dignity, and access to appropriate programs, resources, and shelter.

Essential Responsibilities:

1. Completes intakes and follow-ups with potential residents and their families. Completes intake assessments and program prescreening questions to ensure accurate information and resources are being provided for intake completion.
2. Ensures intake is flowing efficiently, there is minimal wait for clients seeking shelter and respond to questions in a timely manner.
3. Assist with monitoring programs referral process to ensure clients are referred to the appropriate program(s).
4. Enters data into electronic platforms and ensures data required elements are up to date with real time information from intake clients. Completes all required Metropolitan Ministries paperwork in a timely manner according to established deadlines.
5. Maintains and monitors families and singles on the wait list to ensure follow up from initial application through shelter entry. Provides and coordinates regular follow up throughout application process.
6. Assist with reviewing documents and determining if additional paperwork is needed from client and next steps. Using Motivational Interviewing to gauge client's interest in programs and share information with CM team during family transfer meetings.
7. Ensures clients receive services that fulfill our mission instilling hope with respect and dignity.
8. Assist as needed with conflict resolution with intake clients providing resolutions while maintaining dignity and a positive customer service experience. Escalate cases to Supervisor when necessary.
9. Develops relationships with referral sources to ensure ongoing referrals and ease of referral process for the provider and potential client.
10. Ensures clients that do not meet criteria receive hopeful, empathic connection to more appropriate services/community referrals.
11. Provide recovery and counseling assessments to intake clients as needed.
12. Regularly communicates with other team members and interacts in a positive, constructive, and helpful manner to promote cohesiveness, reduce conflict, and provide for resolution.
13. Coordinates resident move-ins in established timeframes ensuring efficiency and occupancy is at a minimum of 95%
14. Participates in community outreach and committees as needed and directed. Maintain partnerships as it relates to client services.
15. Attend weekly Team meeting as needed and participate actively as a team member.
16. Meet personal goals and actively contribute to the achievement of the team and organizational goals and KPI. Support the holiday tent operations as directed. Support the team in other tasks as assigned.

Education and Experience: A Bachelor's degree in Human Services field or related area. Master degree preferred. Must be knowledgeable about homeless population and needs, with experience providing intakes and assessments in a fast-paced environment with the ability to engage families.

Skill Requirements: Bilingual (Spanish) preferred. Must be able to work within a multi-disciplinary team framework; strong interpersonal skills; strong oral and written communications skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; willing to work with minimal supervision, yet be able to seek and accept direction; well organized and detail oriented.

Physical Requirements: Hearing and speaking ability, which allows for effective oral communication; physical and emotional stamina to effectively handle job related issues and stress.

Other: Must demonstrate legal authorization to work in the United States. Must be able to communicate effectively in English. Must possess a valid FL drivers license with a good driving record and insured vehicle in order to transport self and clients when necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at View phone number on click.appcast.io or via email at View email address on click.appcast.io