NAM Compliance Team Lead

Job Description

Job Description

POSITION SUMMARY  
The Brand Partner North America (NAM) Team Lead is a senior-level individual contributor who serves as a subject matter expert and operational leader for the NAM Brand Partner team. This role supports the Manager by providing day-to-day guidance, mentoring team members, promoting operational consistency, and helping drive team performance and partner success.

The Team Lead acts as a resource for team members, assists with complex partner issues and escalations, and plays a key role in monitoring Brand Partner activities for compliance with company policies and applicable regulations. This position is responsible for identifying, documenting, and reporting illegal or non-compliant product claims and trends to management while supporting initiatives that promote compliant business practices.

SUPERVISORY RESPONSIBILITIES  

This position has supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Team Leadership and Mentorship

• Serve as the first point of contact for team members seeking guidance on processes, policies, systems, and partner-related issues.
• Assist the Manager in mentoring, coaching, and developing NAM team members to support individual and team success.
• Provide ongoing support and answers to team questions, helping ensure consistency in decision-making and execution across the team.
• Support onboarding and training new team members.
• Share best practices and identify opportunities to improve team effectiveness, efficiency, and service levels.
• Lead by example through professionalism, accountability, and adherence to company values and policies.

Brand Partner Support and Operations

• Manage and support Brand Partner relationships while delivering a high level of service and engagement.
• Assist with escalated Brand Partner inquiries and complex issue resolution.
• Collaborate with cross-functional partners to address operational challenges and improve the Brand Partner experience.
• Support implementation of departmental initiatives, projects, and process improvements.

Compliance Monitoring and Reporting

• Monitor Brand Partner communications, marketing materials, websites, social media content, and other promotional      activities for compliance with company policies and regulatory requirements.
• Identify, document, and track illegal, misleading, unsubstantiated, or otherwise non-compliant product claims.
• Escalate compliance concerns to management in a timely manner and provide supporting documentation as needed.
• Prepare recurring reports, summaries, and trend analyses regarding compliance violations and emerging risks for leadership review.
• Partner with Compliance, Legal, and other internal stakeholders to support investigations, corrective actions, and      educational outreach.
• Assist in developing training materials and communications that reinforce compliant marketing and product claim practices.

Operational Support

• Assist the Manager with workflow coordination, prioritization, and team support activities.
• Monitor team trends and provide insights that support operational decision-making.
• Maintain accurate records and documentation related to partner interactions, compliance reviews, and team initiatives.
• Support departmental reporting and performance tracking efforts.
• Participate in special projects and strategic initiatives as assigned.

QUALIFICATIONS  

Required

• Proven success in the Brand Partner Specialist role or equivalent experience.
• Demonstrated expertise in Brand Partner support, policies, procedures, and systems.
• Strong leadership, mentoring, and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and work independently while supporting team objectives.

Preferred

• Experience reviewing marketing content and product claims for compliance.
• Knowledge of direct selling industry regulations and advertising standards.
• Experience creating reports and analyzing operational or compliance trends.
• Demonstrated ability to coach, train, and support peers.

Key Success Measures

• Serves as a trusted resource and subject matter expert for the NAM team.
• Effectively supports team development through mentoring and coaching.
• Timely identification, escalation, and reporting of illegal or non-compliant product claims.
• Consistent contribution to operational efficiency, compliance, and partner satisfaction.
• Strong collaboration with leadership and cross-functional teams to achieve departmental goals. 

PHYSICAL DEMANDS

While performing the duties of this job the employee is regularly required to remain in an office at a computer workstation and access information from a computer. The employee is required to be mobile to, from, and within the office. The employee may occasionally move up to 25 pounds.

WORK ENVIRONMENT AND EXPECTATIONS

• Draper Utah Office-based position with the potential for hybrid work within the Utah State only, subject to approval.
• Employees must maintain the same level of performance, engagement, and availability in hybrid settings as in-office roles.

LifeWave is committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all. We embrace the principles of the Americans with Disabilities Act (ADA) and strive to provide reasonable accommodations to qualified individuals with disabilities.

In our pursuit of building a diverse and talented team, we encourage candidates of all abilities to apply for positions at LifeWave. If you require accommodation during the application or interview process, please inform our HR department, and we will work with you to ensure your needs are met.