Dental Patient Care Coord

Posted Wednesday, March 4, 2026 at 5:00 AM Patient Care Coordinator

JOB PURPOSE

The Patient Care Coordinator creates a welcoming and professional first impression for patients by managing check-in, scheduling, and insurance verification with empathy and accuracy. This role ensures smooth daily operations through organized record-keeping, timely communication, and precise financial processes, supporting both patient care and office efficiency.

ESSENTIAL FUNCTIONS

Greet patients professionally and manage check-in and check-out processes. Schedule, confirm, and reschedule appointments via phone and in-office. Verify insurance coverage, enter accurate patient information, and elevate complex issues when needed. Prepare and enter treatment plans and provide basic patient education on next steps. Collect payments at time of service and ensure accurate end-of-day reconciliation. Explain financing options and refunds. Maintain accounts receivable (A/R) collections and follow-through. Answer phones, direct calls, and manage voicemail in a timely manner. Maintain accuracy of patient records and consent forms. Escalate technical or compliance issues as necessary.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

Excellent communication and interpersonal skills. Basic knowledge of scheduling and insurance verification. Ability to multitask in busy office environments. Strong attention to detail, accuracy, and organization. Professional, empathetic demeanor with patients. Willingness to learn new systems and processes. Demonstrated ability to maintain patient satisfaction while resolving escalations. Educational Requirements High school diploma or equivalent required. Customer service or healthcare front office experience preferred. Training in insurance verification or dental and/or healthcare software a plus. Bilingual preferred but not required. We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the training needed to provide you with the support you need to do your job well. Additional benefits include group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options. #J-18808-Ljbffr Affordable-Dentures-