Audio Visual Analyst - Digital and Technology Partners - Onsite

Onsite 100% 7am - 4pm typically, however shift varies

Location: Mount Sinai Hospital, mostly at Mount Sinai West and Mount Sinai Morningside locations for weekly coverage, however flexible to cover other facilities as needed. 

The EVC Analyst’s role is to support and maintain in-house audio-visual equipment, systems, and video conference assets. This includes operating, interfacing, maintaining, distributing, installing, configuring, repairing, and upgrading various electronic devices while ensuring their optimal performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required.    

Strategy & Planning

• Assist in developing long-term strategies and capacity planning for meeting future video collaboration equipment and corporate technology needs.

Operational Management

• Identify and deliver required audio-visual service levels according to company policies and user requirements.
• Set up, configure, test, maintain, monitor, and troubleshoot video teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras, and other presentation equipment.
• Receive and respond to incoming service request tickets, calls, and/or e-mails regarding AV collaboration software/hardware requests and problems reported.
• Perform onsite analysis, diagnosis, and resolution of complex AV collaboration hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed.
• Document instances of AV equipment failure, repair/reconfiguration, installation, and removal or replacement.
• Initiates video call connectivity and provides technical assistance during videoconferencing.
• Accept and process incoming booking requests for AV equipment setup and/or assistance through the Service Now ticket process.
• Troubleshoots and provides solutions for technical failure issues during videoconferencing to allow for minimal downtime and continuity of the conference.
• Transport AV equipment throughout facility using mobile carts or carrying to location.
• Provides support to clients in the assisted and independent use of audiovisual equipment to provide for high quality communication of information during all types of conferences and meetings

• Provides for digital recording and minimal postproduction edits.

Education Requirements     

HS/GED (Associates preferred). 1 year technical electronic training, or any combination of training and experience from which comparable knowledge can be acquired

Experience Requirements          

1-2 years related experience, repairing audiovisual equipment

Knowledge & Experience

• Excellent technical knowledge of video conferencing communications applications, such as Zoom and MS Teams. Presentation, and other AV hardware, including HP-Poly, QSC, Biamp.
• Comprehensive hands-on AV equipment troubleshooting experience.
• Extensive equipment support experience with projectors, PC interfaces, cameras, signal converters/transmitters, and AV switching interfaces. 
• Good knowledge of current network protocols, operating systems, software, and standards, including WAN, Wi-Fi, LAN connection networks, H.261, H.264 protocols, Windows OS, MAC OS, MS Office Suite.
• Mechanically inclined.
• Ability to operate power tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into AV hardware products and issues as required.
• Understanding of the organization?s goals and objectives.

Personal Attributes

• Effective interpersonal skills and relationship-building skills.
• Able to independently solve problems in the field
• Strong customer-service orientation.
• Strong written and oral communication skills.
• Self motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

Work Conditions

• Requisite flexible hours, including possible weekends.
• Coverage of multi-site locations
• Sitting, standing and walking for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other AV equipment components.
• Lifting and transporting heavy to moderately heavy objects, including mobile carts, monitors/displays and video recording equipment.

, 288 - DTP End User Computing - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.0137 - $41.5014 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.