Tech Program Manager

Tech Program Manager, Logistics

Candidate can be based out of any of these locations: Rocklin (CA), San Jose, San Francisco, Memphis, Phoenix, Dallas. Need to be in office at least 4 days a week.

We are looking for a Tech Program Manager for the Logistics functional domain, supporting cross functional projects across Logistics domain including Warehouse Management platform DC and Hub Rollouts, improving DC Operations efficiencies, Final Mile and Transportation projects, and Returns.

This role will primarily focus on these Large Logistics programs with established project management methodologies/tools to develop and execute Technology project plans in alignment with our company and Vendor's Software Development Lifecycle.

Responsibilities:

• Use standard life cycle program management methodologies to drive large complex programs with Vendor and WSI deliveries per aligned Flight plans.
• Drive program headlines, issues, and risks that need to be addressed to keep the program on track. Work closely with PMs to identify and close gaps in status reporting—zooming out to engage with leadership on overall direction, and zooming in to align with the team on actionable next steps.
• Use industry leading project management methodologies/tools leveraging JIRA, Rally and work with the project team to successfully manage complex scopes of work(s), which include – defining work effort and estimates, developing effective team execution plan(s), supporting team work effort by removing impediments, anticipating issues, and ensuring that the right parties are engaged to resolve problems.
• Lead and coordinate discussions with business users and product owners for grooming business requirements for Supply Chain and Logistics systems (particularly Manhattan Associates' Warehouse Management for Open Systems (WMOS) and IBM Sterling).
• Understand and manage activities for out of the box configuration versus customized extensions(MODs) development in WMOS system
• Ensure the relevant MOD Specifications and design Gaps are identified and resolved timely
• Manage integration touchpoints between WMOS and other upstream systems including Sterling OMS/IMS and Retek Merchandizing System (RMS).
• Manage integration touchpoints between WMOS and downstream 3rd party systems including ProShip and 3PL logistics provider external systems
• Manage development and QA of Microservices based interfaces for above integration points
• Manage messaging/error logging and performance monitoring mechanisms using AppDynamics
• Manage development and QA of transactional and analytical reports for supply chain and logistics systems, using analytics platform and data visualization tool like Snowflake and MS Power BI
• Perform financial management of the project: budgeting & forecasting, cost benefit analysis, EV/ROI/earn vs. burn analysis, team velocity, etc. Own project budget. Expected to anticipate budget issues, resolve timely, and adjust forecasts.
• Manage multiple complex projects simultaneously.
• Plan, monitor, and track delivery of quality control and take corrective action as appropriate.
• Develop project quality control policy, procedures and communication plans.
• Communicate project information to all project team members, sponsors, vendors and Technology managers, as appropriate.
• Anticipate strategic impact to projects (inter dependencies to/from other projects) and coordinate with appropriate parties.
• Recommend project strategy. Clearly articulate explanations of complex regulatory and project issues/risks to team members and management within the organization.
• Establish, motivate and lead high-performance cross-functional teams.
• Build effective partnerships with, and between, the developers, architects, QA Team and product managers, and across the company.
• Coordinate with potential product vendors to collect and analyze information and negotiate resolution of issues impacting projects.

Criteria:

• Bachelor's or master's in Computer's Science Applications or equivalent work experience
• 10+ years of Project/ Program management experience
• 8+ years relevant experience in Logistics, Supply Chain and Retail experience
• Deep Technical understanding of Logistics IT systems, design, and architecture know-how.
• Experience in working with technical developers in making progress on technical deliverables/ milestones.
• Proven experience in Large Programs delivery management in the Retail and/or Logistics space.
• Proficiency in Warehouse Management Systems like Manhattan or relevant packages.
• Proven ability in project estimating, budgeting tools, story development, technical concepts, and defect tracking
• Experience integrating systems on multi-platform.
• Creating Roadmaps/ Flight Plans for projects that are yet to start and driving progress to the WSI aligned roadmaps.
• Ability to zoom out and provide meaningful inferences from the data gathered. Able to communicate to the executive-level leaders.
• In depth understanding and proficiency of project management methodology/tools, including Jira, Rally etc., for Software Development Life Cycle
• Proven experience in working with external third party vendors and holding them accountable to meet the deadlines – raising issues and resolving blockers on time to meet the project deadlines.
• Proven ability to create and maintain executable Program schedules clearly showing dependencies – if the schedule is not at the right level of detail – raising issues to the right leaders at the right time – Strong Planning mindset. Rally multiple teams to meet schedules with well defined and executed plans.
• Proven ability in tracking and analyzing project metrics and trends
• Proven ability to understand and discuss technical concepts, manage trade-offs and evaluate new ideas with partners across the organization
• Strong team collaboration, facilitation, communication, and influence skills
• Strong analytical abilities and interest to use data and metrics to back up recommendations, prioritization and drive actions
• Strong drive towards execution; you're a can-do type of person and willing to roll up your sleeves to get the job done.