ServiceNow Developer

Role Description

The University of Virginia Information Technology Services is seeking a skilled ServiceNow Developer to join our collaborative and innovative IT team. This role is ideal for a mid-level developer who enjoys building scalable platform solutions, partnering with business analysts and stakeholders, and translating business needs into effective, sustainable technical outcomes.

The ServiceNow Developer plays a key role in enhancing and maintaining UVA’s enterprise IT service management capabilities. This position is responsible for developing, configuring, and supporting scalable ServiceNow solutions that align with organizational needs and ServiceNow best practices.

Responsibilities

• Develop, configure, and customize the ServiceNow platform to support business and operational requirements while maintaining efficient upgrade paths and following ServiceNow best practices.
• Create and maintain ServiceNow workflows, Flow Designer automations, UI Policies, UI Actions, Client Scripts, Business Rules, Script Includes, ACLs, and Service Catalog Request Items.
• Develop and support integrations between ServiceNow and third-party systems using REST APIs, IntegrationHub, and MID Server technologies.
• Troubleshoot and resolve complex platform, integration, and application issues while documenting solutions and operational procedures.
• Test, validate, and promote ServiceNow enhancements in accordance with SDLC and change management best practices.
• Participate in Agile ceremonies including backlog refinement, sprint planning, estimation, peer review, and retrospectives.
• Collaborate with team members and stakeholders to translate business requirements into sustainable technical solutions.
• Participate in a shared on-call rotation supporting critical platform and integration issues approximately one week per month.
• Maintain awareness of evolving ServiceNow platform capabilities, architecture standards, security best practices, and development patterns.
• Participate in ongoing training and professional development opportunities to expand platform expertise and technical capabilities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience.
• Minimum of three years of professional experience in JavaScript development or a similar programming language.
• Hands-on experience administering and developing within the ServiceNow platform.
• Experience designing and developing ServiceNow applications, workflows, scripts, and user interfaces.
• Strong troubleshooting and analytical problem-solving skills with the ability to resolve complex technical issues.
• Experience managing multiple priorities and workstreams in a fast-paced environment.
• Demonstrated ability to communicate effectively with internal and cross-functional stakeholders.
• Ability to work independently and collaboratively depending on project needs.
• Certified ServiceNow Administrator (CSA) certification required.

Preferred Qualifications

• Advanced degree in Computer Science, Information Technology, or related field preferred.
• Experience with ITSM, Service Catalog, Flow Designer, Employee Center (ESC), CMDB, IntegrationHub, Service Portal, Now Experience Framework/UI Builder, and Automated Test Framework (ATF).
• Experience developing and troubleshooting REST API integrations.
• Agile development experience.
• Certified Application Developer (CAD) certification preferred.
• ITIL Foundation certification preferred.

Benefits

• 22 days of paid time off, increasing with service; 13+ paid holidays each year.
• Parental and Community Service Leave.
• Health plan with options to meet healthcare and financial needs.
• Retirement through the Virginia Retirement System.
• Tuition and professional development benefits.
• Employee wellness program featuring activities to earn up to $500/year.

Application Timeline

Applications will be reviewed as they are received.

Additional Requirements

All candidates will be subject to a comprehensive background check, including criminal history, education verification, professional certification verification, and prior employment verification.

To Apply

Please apply online through Online and search for R0083912. Complete the application and upload the following required materials:

• Cover letter
• Resume

Reference Check Process

Reference checks will be completed via UVA’s standardized process, SkillSurvey. Five professional references will be requested, with a minimum of three completed references required before an offer is finalized.

Contact

For questions about the position, please contact Bill Crane, Senior Academic Recruiter, at View email address on remotive.com.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.