Bilingual Legal Intake Clerk

Job Description Job Description THIS IS NOT A REMOTE POSITION. REQUIRES IN PERSON IN MIAMI FLORIDA
Are You the Friendly Voice That Makes a Great First Impression?
SalcinesLaw is seeking an energetic, organized, and customer-service-focused Fully Bilingual Intake Clerk to become the first point of contact for our clients.
When someone calls our office, they are often dealing with a stressful legal issue. We are looking for someone who can make people feel heard, valued, and confident that they have called the right law firm.
This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a long-term career in the legal field.
What Youll Do
• Answer incoming calls and greet prospective clients
• Conduct initial client intake interviews
• Gather and enter client information into Clio Grow and Clio
• Schedule consultations for attorneys and intake specialists
• Follow up with leads who have not yet scheduled appointments
• Request and organize documents from prospective clients
• Maintain accurate records and notes in the firms CRM
• Route calls and inquiries to the appropriate team members
• Monitor intake pipelines and ensure timely follow-up
• Assist with administrative and client service tasks as needed
• Help create an exceptional client experience from the very first interaction

What Were Looking For
• Must have Prior experience in another law firm as Intake
Exceptional customer service skills
• Friendly, professional, and confident phone presence
• Strong communication and listening skills
• Excellent attention to detail
• Ability to multitask in a fast-paced environment
• Strong computer and data entry skills
• Experience with Clio, Clio Grow, or CRM software is a plus
• MUST BE Bilingual English and Spanish
• Prior law firm, sales, call center, medical office, or customer service experience is a plus

Success Looks Like
• Every call answered professionally and warmly
• Leads entered accurately and promptly
• Consultations scheduled efficiently
• No prospective client falls through the cracks
• Response times measured in minutes, not days
• Clients consistently report a positive first impression

Our Core Values
Act With Urgency
Own It With Integrity
Love the Work, Wow the Client
Be Kind and Compassionate
Be Dedicated and All-In

Benefits
• Competitive compensation
• Health insurance
• Paid time off
• Paid holidays
• 401(k) with employer match
• Opportunities for advancement
• Professional development and training

Why Join SalcinesLaw?
We are a growing Miami law firm focused on real estate law, litigation, landlord-tenant disputes, and business matters. We believe that exceptional client service starts with the very first phone call.
If you enjoy helping people, solving problems, and being part of a high-performing team, we want to hear from you.

To Apply
Please send your resume and a brief cover letter explaining why you would be a great fit for this position.

Company Description Boutique law firm in Coral Gables. General practice with an emphasis in real estate. Company Description Boutique law firm in Coral Gables. General practice with an emphasis in real estate.