Front Desk Administrator

Job Description

Job Description

Position Summary  

Manages reception, pre-screening, phone intake, visitor management, mail handling, and administrative support. First point of contact for the facility. Prior authorization experiences a must.

Required Qualifications:  

• High school diploma required; associate’s degree preferred 

• Experience in reception, office administration, or healthcare front desk 

• Knowledge of HIPAA and basic computer skills 

Pre-Employment Requirements:  

• Drug test at Hancock Gateway Lab (per ATC-140) 

• Criminal background check must clear before first day (per ATC-139) 

• OIG LEIE screening 

• TB skin test or proof within past year 

• Immunizations per ATC-139 Section 8 

Job Responsibilities (derived from ARISE policies):  

• Conduct pre-screening procedures and phone intake (ATC-143) 

• Manage visitor sign-in/sign-out, ID verification, and escorting (ATC-143) 

• Apply 42 CFR Part 2: cannot confirm or deny anyone is in treatment (ATC-128) 

• Route all Release of Information requests to the Clinical Director / Privacy Officer (ATC-129) 

• Accept subpoenas and warrants; immediately contact the CEO and Compliance (ATC-127) 

• Handle mail distribution; enforce sealed mail policy and contraband awareness 

• Answer emergency calls, contact 911, activate notification chain (ATC-133) 

• Collect and distribute daily mail to appropriate personnel (ATC-410) 

• Provide facility orientation information to scheduled visitors (ATC-133) 

• Maintain front desk supplies and organizational materials 

• Support administrative tasks as assigned 

General Standards (All Positions):  

• Exemplify ARISE Core Values (Compassion, Integrity, Respect, Excellence, Collaboration) 

• Follow the Code of Conduct (ATC-106) 

• Maintain confidentiality per HIPAA and 42 CFR Part 2 (ATC-128) 

• Maintain a safe environment for recovery 

• Participate in emergency drills and follow emergency procedures (ATC-133) 

• Report critical incidents per ATC-132 

• Complete orientation within 5 business days and all required annual training 

• Self-disclose arrests, charges, or convictions within 48 hours