End User Support Specialist

The Commission on Peace Officer Standards and Training (POST) is recruiting to fill an Information Technology Technician (ITT) position in the Computer Services Bureau.


You will find additional information about the job in the Duty Statement .

Working Conditions
This position is located at POST headquarters in West Sacramento, CA. The office is located in a two-story building with a business park setting.


Regular and consistent attendance is critical to the successful performance of this position.

This position is Hybrid and may be eligible for telework, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY TECHNICIAN

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-519002


Position #(s):
421-034-1400-002

Working Title:
End User Support Specialist


Classification:
INFORMATION TECHNOLOGY TECHNICIAN $4,133.00 - $5,538.00 A
$4,485.00 - $6,011.00 B
$4,934.00 - $6,613.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Yolo County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Work Shift:
40 hours per work week


Work Week:
Monday - Friday


Department Information The Commission on Peace Officer Standards and Training (POST) is a small, friendly, state agency located in West Sacramento with easy freeway access and plenty of FREE parking.

For more information about the Commission on POST, please visit our website at


People with disabilities are encouraged to apply.

NOTE: Salaries do not reflect the 2025 PLP pay reduction. Information on recent changes to the Memorandum of Understanding can be found here: Bargaining / Contracts - CalHR .


Special Requirements A fingerprint check is required.


Statement of Qualifications (SOQ) Requirements

A SOQ is required and must be submitted with your State application. The SOQ must address all specified questions and be typed, no more than two pages in length, single-spaced, using 12-point Arial font. Each question must be listed followed by its response. Answers must be clear, complete, and specific.

Resumes and/or cover letters do not replace the SOQ.

Applications submitted without responses to the questions below may not receive further consideration.

A resume is required and must be included with the application and SOQ.

Questions:

• Describe your knowledge, skills, and experience that directly relate to the duties outlined in the Duty Statement, including website content management, customer support, communication, and accessibility compliance.
• Describe how you prioritize and manage your workload when handling multiple assignments and tight deadlines while ensuring accuracy, quality, and responsiveness.
• Describe a specific project or assignment where you used technical and analytical skills to improve a website, process, or customer service function. What was your role, and what was the outcome?

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/7/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.


Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Peace Officer Standards and Training
Commission on POST
Attn: Human Resources
860 Stillwater Road, Suite 100


West Sacramento , CA 95605-1630


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Peace Officer Standards and Training
Commission on POST
Human Resources
860 Stillwater Road, Suite 100


West Sacramento , CA 95605-1630


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see the Special Requirements section of this advertisement for detailed information regarding the required Statement of Qualifications.
• Other - Minimum Qualifications (MQs): If you are using education to meet MQs, Please include your transcripts with your application package. If you have a degree from outside of the United States (US), you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Benefits California State Civil Service Employee Benefits Summary

Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Ashley Hodel
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
LaToya Garland
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Application Process
Please note: If you are having trouble submitting your application electronically, please contact the Human Resources contact listed on this advertisement.


Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age.


Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.