IT Support Specialist

Company Overview Ethan Conrad Properties, Inc. is one of the largest and fastest growing commercial real estate companies in Sacramento, CA, with over 10 MM square feet, 175 properties, and 250 buildings valued at $2 billion. The company has had an annual growth of over 20% for the past ten years and expects continued growth, creating more internal and external opportunities. Job Summary The IT Support Specialist is responsible for providing advanced technical support and maintaining the organization’s IT systems and infrastructure. This role serves as a key resource for troubleshooting issues, supporting end users, and ensuring reliable, secure, and efficient technology operations across the company. Responsibilities Provide Tier 1 and Tier 2 technical support for hardware, software, and network‑related issues with minimal supervision Diagnose and resolve end‑user issues in a timely and professional manner Manage and prioritize support requests through the IT ticketing system, ensuring clear communication and timely resolution Deploy, configure, and maintain end‑user devices including desktops, laptops, and mobile devices Administer user accounts, permissions, and access controls (e.g., Active Directory, Microsoft 365) Monitor system performance and identify opportunities for improvement or risk mitigation Implement and support security measures, updates, and compliance requirements Participate in IT projects, system upgrades, and technology rollouts Document procedures, configurations, and solutions to improve team efficiency and knowledge sharing Anticipate and report lifecycle needs for hardware and software replacements Perform other duties as assigned Knowledge, Skills, and Abilities Strong working knowledge of Windows operating systems and common business applications Experience with Microsoft 365 and user administration Familiarity with Active Directory and basic identity management Understanding of networking fundamentals (DNS, DHCP, VPN, switching, wireless) Ability to troubleshoot hardware, software, and connectivity issues effectively Strong analytical and problem‑solving skills Excellent organization, time management, and prioritization abilities Effective communication skills, both written and verbal Strong customer service orientation and interpersonal skills Ability to work independently and handle multiple priorities in a fast‑paced environment Yardi configuration and management a plus Qualifications Associate’s degree in Computer Science, Information Technology, or related field, or equivalent experience 3 to 5 years of IT support experience preferred Relevant certifications or demonstrated technical competency may be accepted in lieu of a degree Experience supporting a multi‑site or rapidly growing organization is a plus Benefits We offer competitive pay, generous benefits, and a commitment to investing in employee learning and development to ensure a rewarding and fulfilling career. We value diversity and encourage people from underrepresented backgrounds and different industries to apply, creating a workplace where everyone can be their authentic self. #J-18808-Ljbffr Ethan Conrad Properties, Inc.