West Coast Regional Director of Operations

Regional Director of Operations

CBRE | DirectLine, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world's technology leaders. Catering to a broad spectrum of technology and client requirements, 1200+ skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle; from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI/ML platforms.

The Regional Director will be a key member in our global operations team supporting one of its largest customers. The successful candidate will lead DL's West region and will support the delivery of all the various network infrastructure and cabling projects within our West Coast sites as assigned. This region includes multiple sites, and represents ~$22M in annual revenue, incorporating both construction builds and Site Modifications / Managed Services. Position will report to the Managing Director, Operations, is a key member of DL's organization given the large remit and provides for tremendous development, and an opportunity for growth, as we continue to scale our business and serve expanded markets. The successful candidate will also become a key operations team member that will have ample opportunity to grow into roles with increasing responsibility and scale within Direct Line's succession plan. Role requires a broad skill set, including a business development mindset, strong business management, innovation orientation and personnel development capabilities, solid client engagement skills, operational focus, and overall leadership skills.

One key expectation for this role is to use your outside-in thinking, to bring a fresh perspective on operational delivery, talent development and innovation to DL's operations. This is a critical requirement for our clients as they are driving industry partners to accelerate their deployments, increase their talent pools and identify innovative opportunities to leverage across their 3 gigawatt + platform.

Additional areas of engagement, participation and support would include the following:

• Support DL's effort to establish operations delivery structure and incorporate the DL Way Playbook SOP's, a proprietary approach to project fulfillment from opportunity to customer transition.
• Support the build and deployment of DL's mobilization and Tiger teams, including visibility to additional sites.
• Support Direct Line University's training program and curriculum build for Operations Leadership, Project Management and Supervisory training, serving as a Subject Matter Expert (SME) and key contributor.

What you will do:

• Build a world-class Region, delivering exceptional operational metrics, including roadmaps to innovate and scale; contribute as an integral part of a management team to develop strategic objectives, goals and long-range plans for the organization.
• Proactively communicate Region status and risks to DL Leadership, client, and across cross-functional teams.
• Coordinate and partner effectively with internal and external design, construction, network, and facility partners.
• Support the team to remove risks and blockers to assure the delivery of structured cable and network connectivity projects in region, on time, within budget, and to the customers standards of quality, safety, and performance.
• Manage an autonomous Region operations team that responds to operational requests and break-fixes to assure data center reliability and uptime through the lifecycle of the network installation and server fleet.
• Ensure a proper safety plan is in place serving as the blueprint for the way the overall team conducts high-risk activities at region.
• Accountable for effective project management and delivery of network infrastructure and ISP/OSP cabling projects.
• Proactively identify and develop improvement projects for the business unit and region.
• Employ Key Performance Indicators and dashboards to monitor the quality and timeliness of delivery and drive measurable improvements.
• Identify means to innovate delivery efforts.
• Champion, implement, and automate global best practices, SOPs/SIPs, and efficient processes.

What you will need:

• 10 + years of direct work experience in any of these areas: construction management, data centers, or structured cabling environment.
• Track record of delivering mission critical programs on time, within budget, and to applicable build, quality and safety standards.
• Contract negotiation and administration experience
• Experience building, developing and leading teams.
• Experience in assessing, coaching and mentoring direct reports and vendor teams.
• Organizational, time management and coordination skills across multiple disciplines preferred.
• PMP certification, with experience managing Project Managers preferred.

Why CBRE:

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure:

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Our Values in Hiring:

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Relocation assistance and sign-on bonuses may be available on select positions only, for qualified candidates based on role requirements and experience.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity:

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).