Operations - Specialist Delivery

Job Duties Job duties include contact with other employees and access confidential and proprietary information and/or other items of value. Such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to protect the safety of the Company’s staff, employees, and business relationships. Responsibilities Complete all delivery exceptions in a timely manner that meets or exceeds the requested time‑window. Maintain and update delivery resources when exceptions occur. Professionally communicate with area district management and establish professional relationships with drivers, store managers and branch managers. Provide customer order entry, and store personnel support as it relates to the Sherwin‑Williams Delivery Service. Effectively communicate via phone, text, and email. Provide support for multiple districts throughout Paint Stores Group. Provide transportation safety expertise to ensure DOT safety compliance for all Paint Stores Group. Understand Sherwin‑Williams and customer safety protocol expectations as it pertains to delivery jobsites. Generally, monitor and track driver activity and behaviors, i.e., rogue delivery accountability. Add value to store operations and ensure overall customer satisfaction. Understand and provide direction about how to properly transport Sherwin‑Williams products and other related materials. Identify and report procedure/policy violations to the appropriate field personnel. Directly identify and address any issues constraining service in assigned districts. Responsible for communicated metrics in specific areas of responsibility. Coach Field Partners on Policy & Procedure related to Sherwin‑Williams Delivery Service. Work with SWDS Supervisors to achieve department goals. Become an expert user of all Department Software. Position may also be responsible for various administrative functions as needed by department. Qualifications Education Required: High School Diploma or GED Preferred: Associate or bachelor’s Degree Experience Required: 1‑2 years of experience in a customer service‑based role Preferred: SWDS Routing and Dispatching experience Experience working with Telematics and/or Logistics Software Position Requirements Required: Time management experience working with deadlines. Multitasking in a fast‑paced dynamic environment Shift time is 8:00 AM – 4:30 PM Preferred: Previous Sherwin‑Williams store operations and product knowledge Dispatching and Routing Software Experience Benefits Life ... with rewards, benefits and the flexibility to enhance your health and well‑being Career ... with opportunities to learn, develop new skills and grow your contribution Connection ... with an inclusive team and commitment to our own and broader communities Equal Employment Opportunity Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. #J-18808-Ljbffr Sherwin-Williams Co.