Service Manager

AIR Communities owns and operates best‑in‑class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world‑class customer service to our residents. Job Description Are you an experienced residential maintenance professional ready to take the next step into leadership? At AIR Communities, we’re looking for a Maintenance Manager who brings strong tenure, pride in their work, and a passion for creating exceptional living environments. Responsibilities Lead & develop a small, high‑performing maintenance team Deliver exceptional service to residents—creating a community they love to call home Oversee all aspects of property maintenance, including: Preventative maintenance programs Apartment turns (make‑readies) Service requests and work order completion Vendor relationships and oversight Partner with leadership to identify and execute capital improvements and maintenance strategies Ensure full compliance with safety standards, regulations, and company policies Manage budgets thoughtfully to deliver top-quality results while maximizing efficiency Qualifications What You Have At least 3 years of experience with technical maintenance and facilities management in the property management industry 1–3 years of experience leading a team of people in customer service and asset maintenance A reliable mode of transportation Ability to work a flexible schedule including evenings, weekends, 7‑day work weeks (depending on community needs and seasonality), and on‑call shifts (at least one week a month) Comfort with physical activity as you must be able and willing to move heavy equipment and machinery Ability to read, write, and speak English Who You Are Passionate about team building Strong with mechanical aptitude Solution‑focused Practical Motivated Customer service oriented Highly organized Great trouble‑shooter Expert on attention to detail Benefits $85,000 – $90,000 base salary (based on experience) 15% target annual bonus tied to performance Quarterly customer satisfaction bonuses Earn up to $1,500 per quarter for delivering outstanding resident experiences On‑site housing discount (optional) Access to industry‑leading technology to make your job easier and more efficient Clear pathways for career advancement within AIR Communities Paid time off including vacation, sick time, and 14 holidays Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long‑term disability paid by the company An apartment benefit option is available to live on‑site at the community you are working 401(k) plan with up to 6% employer matching Paid parental leave of up to 16 weeks Tuition assistance program and up to 100% reimbursement for job‑related certifications and licenses 15 hours of paid time annually for community service Commuter benefits and pet insurance Consumer discounts on various products and services Opportunities for ongoing professional development, leadership training, and career growth Equal Employment Opportunity AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr