Manager of Volunteer Engagement

United Way of Central Indiana works to bring the resources of philanthropy, government, corporations, the social sector, and neighborhoods together to confront generational poverty head on and ensure a better future for our neighbors in need. This is an ambitious time to join United Way as we embark on a five-year strategic plan to reduce the number of households experiencing poverty and financial instability. 

To make a significant impact in our region, United Way is looking for dedicated, confident, and compassionate team members who live our shared values of inclusivity, courage, accountability, respect, and excellence. We partner to design, support, and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive, neighbors care for each other; and we are proud all our residents' quality of life. 

Position Summary

The Manager of Volunteer Engagement is primarily responsible for building and maintaining relationships with key contacts at United Way corporate partners, accredited community-based organizations, and other non-profit organizations in United Way’s service area to facilitate the connection of volunteers with engagement opportunities in the community. This position is also responsible for facilitating in person and virtual Immersive Learning opportunitie s that build empathy, educate participants around community issues/ needs and inspire them to act. This position will work as an integral member of the volunteer engagement team and collaboratively with multiple fundraising teams to create and execute strategies to maintain and grow the engagement of participants in United Way’s volunteer and engagement programs and initiatives. This position also proactively creates, promotes, and executes volunteer engagement experiences and opportunities (for both individuals and corporations) that effectively support United Ways mission and goals and increase participants’ affinity for United Way.

Position Duties & Responsibilities

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Employee Engagement

• Develop, manage, and execute strategies to engage employees of partner companies in a variety of volunteer and employee engagement activities.
• Act as the primary Volunteer Engagement activity owner wor kplace giving and corporate partners Work alongside fundraising teams to understand their community engagement needs and be able to align them with Untied Way initiatives and community needs. Utilize knowledge of successful types of engagement offerings to enhance engagement strategies of corporate partners.
• Act as the primary Volunteer Engagement activity owner for all internal team engagement requests. Assess goals and needs of the individual teams and place with partner organizations accordingly. 
• As needed manage logistics for projects related to corporate volunteer and engagement experiences, including but not limited to managing communications, setting up experiences with community partners, participant registration, ordering supplies (if applicable), executing the experience and follow-up communication.
• Coordinate, manage and facilitate immersive learning experiences that simulate difficult decisions and situations faced by individuals and families living in or one step away from poverty for corporate partners to educate and create empathy .

Volunteer Management

• Promote and execute ongoing and episodic volunteer, advocacy and engagement opportunities that contribute to the advancement of United Way’s mission, organizational and community impact goals.
• Work with members of Volunteer Engagement team to ensure the successful coordination of volunteer needs for United Way signature events and activities ( Elevate, Connect, Over the Edge, Go All In ).
• Serve as an internal resource for United Way staff on volunteerism, training, and placement of volunteers .

Relationship Management 

• Develop and maintain regular contact with community partners, community-based organizations, and volunteers. Identify and communicate with appropriate United Way team members regarding opportunities to leverage these relationships more broadly. 
• Partner with Impact division to enable volunteer recruitment and engagement plans. Identify opportunities for community collaboration.

Communication 

• Ensure timely and effective communication with internal and external stakeholders related to creating and executing volunteer and engagement experiences, through email, phone calls and in-person meetings.
• Be knowledgeable about United Way’s work in Central Indiana and be an effective and compelling communicator of the same to advance engagement and brand value.

Data Management

• Responsible for communicating with workplace fundraising team on participant tracking and ownership of tasks and responsibilities as a part of the volunteer placement and stewardship process .
• Ensure the capture and input of information about participants from volunteer and engagement activities, as outlined in the Volunteer Engagement Planner SOP.

Annual Goals

• Achieve established team and individual goals created annually in partnership with your leader. Work with other members of the United Way team to ensure goals reflect and align and contribute to the broader goals of the organization. 

Qualifications (Education & Experience)

*Relevant experience may be considered in lieu of formal education where appropriate .

• Bachelor’s degree preferred
• 2-4 years of experience in project management, volunteer management, business, or a related field required ; volunteer management experience preferred
• Experience with HandsOn Connect, Salesforce, or similar volunteer management and CRM systems preferred
• Knowledge of the Central Indiana community and the human services sector preferred
• Valid driver’s license required; ability to drive a van and load and unload materials
• Ability to lift a minimum of 25 pounds and to push, pull, and assemble material s
• Valid Drivers License required

Knowledge & Technical Skills

• Ability to facilitate small and large group informational and interactive sessions
• Excellent written and verbal communication skills, including the ability to write detailed reports and correspondence and speak effectively before groups
• Strong organizational and interpersonal skills
• Effective time management and the ability to think strategically to meet deadlines and goals
• Proficiency in computer skills and exceptional attention to detail
• Ability to prepare performance reports, manage a diverse group of donors and volunteers, and handle projects and workload efficiently
• Sound judgment in making structured, short-term decisions that support strategic direction
• Ability to engage constructively with members of the UWCI team
• High degree of integrity, confidentiality, and professionalism

Physical Requirements

• Ability to lift a minimum of 25 pounds and to push, pull, and assemble materials; ability to drive a van and load and unload materials

Position Leader: Volunteer Engagement Senior Manager

Position Leads: N/A

FLSA Status: Exempt. Full-time

Salary Rang e: Upper 50’s to low 60’s

Benefits: Complete Benefits Package Available

Equal Opportunity Employer

United Way of Central Indiana (UWCI) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants will receive consideration for employment.

To apply, please visit uwci.org /careers .

This position description is intended to describe the general nature and level of work performed and is not a contract of employment. Employment with UWCI is at-will and may be terminated at any time, with or without cause or notice, subject to applicable law. UWCI reserves the right to modify , interpret, or apply this position description as needed and to assign additional duties as appropriate .