Office Manager

Location: SoHo, New York City (Onsite)
Schedule: Monday-Friday, 9am - 6pm (5 days/week onsite)

We're a growing global marketing communications agency with offices in NY, LA and London. We're looking for a personable, proactive, solutions-oriented Office Manager to lead day-to-day office operations in our NY office. We are looking for someone who is highly organized, welcoming, and remains calm under pressure. This role is ideal for someone who thrives in a fast-paced, people-first environment, enjoys building systems from the ground up, and takes pride in creating exceptional employee and guest experiences.

What You'll Do

Office Operations & Facilities Management

• Oversee day-to-day office operations, ensuring it is neat, organized, and presentation-ready at all times
• Create a welcoming, high-touch experience for employees and guests-ensuring reception, conference rooms, and shared spaces are always guest-ready
• Own the daily office "heartbeat" to ensure the workplace is clean, stocked, and operating smoothly
• Liaise with building management and manage communication and process regarding office closures, fire alarms, safety, security, and building communications, looping in HR as needed
• Manage vendor relationships and contracts (cleaning, pantry, maintenance, security, repairs, etc.)
• Ensure office supplies, snacks, and pantry inventory are consistently stocked and replenished
• Coordinate repairs, preventative maintenance, and operational improvements; escalate issues proactively and track resolution
• Manage conference room scheduling and tech set up, as needed

Events, Catering & Employee Experience

• Plan and manage office catering and operational needs for special events, meetings, client visits, and internal activations
• Support the onboarding experience from an office perspective (workspace readiness, access needs, day-one logistics), partnering closely with HR
• Support offboarding process in tandem with HR and IT
• Other administrative and HR operations duties as needed

Budget & Operational Planning

• Support operational budget management in partnership with the COO and VP, HR
• Track office and engagement spend, manage purchase orders and invoices, and identify cost-saving opportunities without compromising experience
• Develop scalable processes and systems as the firm continues to grow
• Track and reconcile expenses in a timely manner

Qualifications

• 3-5+ years of experience in office management, facilities, or workplace operations
• Experience managing a product-heavy environment (e.g., PR, fashion or beauty spaces) strongly preferred
• Proven ability to supervise staff and coordinate coverage in a high-traffic environment
• Strong vendor management experience and comfort with contracts, budgeting, and invoice processing
• Highly organized, proactive, and calm under pressure; excels at prioritizing and problem-solving
• Warm, service-minded communicator who builds trust across teams and levels
• Comfortable being hands-on-this role is both strategic and execution-focused
• Proficiency with common tools (Google Workspace/Microsoft Office; familiarity with office systems like seat booking, ticketing, or inventory tools is a plus)
• Ability to move around the office frequently; lift and carry light-to-moderate items (e.g., packages/products) as needed
• Must be able to work onsite in SoHo 5 days/week

Employee Benefits

• Medical, dental, vision
• 401(k)
• Generous vacation + sick time
• Extended company holidays
• Winter Break
• Weekly lunches
• Happy Hour
• Cell Phone stipend

The Lede Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.