Spa Supervisor

Spa Supervisor

The Spa Supervisor ensures smooth daily operations at Ahsi and Skana Spas, opening and closing the spas when needed and supporting staff to create a welcoming, client-focused environment. Key responsibilities include scheduling, training, and maintaining spa areas to high standards, ensuring every guest has a top-notch experience. This role involves managing team activities, responding to guest needs, promoting services, and keeping records up to date on SharePoint. The supervisor also helps with group sales, handles customer requests, and steps in to cover breaks, all while setting an example of exceptional customer service.

What you will do as a Spa Supervisor:

• Monitor the daily operations of Ahsi and Skana Spas. Opens and closes the spas as needed as acting supervisor.
• Ensure pools, spa, and salon areas are maintained in accordance with established guidelines.
• Strive to create a client base and develop repeat guests.
• Monitor business flow to develop efficient training, break and shift schedules.
• Hire and train staff as needed, ensuring best practices, Forbes standards, and procedures are enforced.
• Conduct initial safety training & ongoing safety/education for staff.
• Conduct routine inspections of the facility & ensures staff is in assigned areas and that all areas are receiving proper attention. Immediately responds to any problem area that may require special attention.
• Develop, maintain, and implement SOPs for Front Desk and Locker Room areas.
• Demonstrate knowledge of PAF and administrative procedures; and in doing so, accurately tracks and records LOAs, vacation time, EOs, call-outs, and special requests for public areas staff.
• Promotes sale of products and services; attends to guest needs or special requests.
• Address any customer issues or concerns in a timely manner.
• Consistently sets an example for exceptional customer service.
• Cover any breaks as needed for both spa locations.
• Assist with all group sales at both spas.
• Assist in maintaining SharePoint site with daily logs, PTO requests, SOPs, etc.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience:

• A High School diploma or GED required. College degree or some level of secondary education preferred.
• Two years supervisory experience in Hospitality required.
• An above average verbal and written communication skills required.
• Basic math skills, merchandising skills, inventory administration and the ability to operate a personal computer.
• Scheduling flexibility to include weekend and evening availability.
• Must be able to stand/walk for long periods of time and lift up to 41-50 pounds.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits:

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!