Director, AI Adoption & Operations Integration

Role Description

This position is responsible for leading the adoption, integration, and scaling of AI across property management operations at Greystar. The Director serves as the central connector between technology, operations, and business stakeholders to ensure AI initiatives are coordinated, measured, and delivering real value to onsite teams, corporate functions, and clients. The role spans corporate and operational AI use cases, with a strong emphasis on change management, enablement, cross-functional program leadership, and translating emerging AI capabilities into practical, role-specific solutions for field and corporate teams. The role also requires strong project and program management capabilities to structure, execute, and scale complex, cross-functional AI initiatives across multiple regions, stakeholders, and business units.

Qualifications

• Bachelor's degree required; Master's or MBA preferred, in Business Administration, Management Information Systems, Operations Management, or related fields from an accredited college or university.
• 7+ years of progressive experience in property management operations, business optimization, technology adoption, or a related field within real estate services, including 3+ years leading cross-functional programs.
• Demonstrated experience leading programs involving technology adoption, change management, and process improvement across diverse stakeholder groups.
• Deep understanding of property management operations, ideally including direct experience in roles such as Regional Property Manager, Director, or similar field leadership positions.
• Strong understanding of property management workflows, including leasing, renewals, collections, maintenance, and client reporting; demonstrated ability to translate operational challenges in leasing, maintenance, financial performance, and resident experience into scalable process or technology solutions.
• Excellent written and verbal communication skills, with experience creating executive-ready decks, memos, and talking points for senior leadership and client audiences.

Requirements

• Demonstrated proficiency with AI productivity tools (e.g., Microsoft Copilot, Claude, ChatGPT) and willingness to role-model their use across the organization.
• Demonstrated experience leading complex, cross-functional programs, including planning, execution, stakeholder management, and delivery across multiple workstreams and geographies.
• Strong analytical skills with the ability to define KPIs, track pilot performance, and translate data into actionable recommendations.
• Working knowledge of AI and emerging technology trends (including generative AI, agentic systems, and applied machine learning) and the ability to evaluate their applicability to real estate operations and customer experience.
• Familiarity with CRM platforms and property management technology stacks (e.g., Yardi, RealPage, Funnel, Entrata).
• Experience managing vendor relationships and coordinating multi-stakeholder pilot programs.
• Background in program management, consulting, or business transformation preferred.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.