Branch Manager

Branch Manager

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a commercial-oriented branch location.
• Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
• Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Strong understanding of commercial banking in order to grow and serve relationships.
• Deep knowledge of account offerings, treasury services, online banking, lending and other commercial related products.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.