Remote VIP Salesforce Coordinator

Job description

What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building the foundation of a best-in-class VIP program — one that blends technology, hospitality, and personalization to deliver legendary player experiences.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

As our VIP organization grows, Salesforce will serve as a central hub connecting events, player engagement, analytics, and execution. This role helps bring structure, coordination, and momentum to that ecosystem.

What’s the position?
The Coordinator - VIP Salesforce supports the execution and coordination of Salesforce-related initiatives for the VIP team and reports directly to the VIP Marketing Project Manager. This role blends Salesforce execution, project coordination, and cross-functional communication — ensuring VIP initiatives move forward efficiently and accurately.

You’ll work closely with Account Managers, Account Executives, VIP Analytics, and VIP Coding to support events, player engagement workflows, and evolving VIP processes. This is a foundational role for someone who enjoys connecting people, systems, and timelines in a fast-growing environment.

Responsibilities
Project Management & Coordination
Support VIP initiatives through project coordination, including tracking timelines, deliverables, and dependencies.

Partner with the VIP Marketing Project Manager to manage workflows for Salesforce-related projects and VIP initiatives.

Communicate project updates, requirements, and deadlines to stakeholders across the VIP organization.

VIP Event & Initiative Support
Coordinate Salesforce setup and execution for VIP events, including attendee tracking, follow-ups, and post-event documentation.

Support event-related records and workflows to ensure accurate reporting and future planning.

Account Manager & Account Executive Enablement
Build and maintain Salesforce profiles and visibility tools for Account Managers and Account Executives.

Serve as a point of contact for AMs and AEs regarding Salesforce needs tied to player engagement and events.

Support portfolio organization and player visibility across VIP-facing roles.

Salesforce Coordination & Execution
Assist in building and managing Salesforce campaigns tied to VIP initiatives and events.

Support configuration and maintenance of Salesforce objects, fields, and views aligned to VIP workflows.

Provide day-to-day Salesforce support, training and basic troubleshooting for the VIP team.

Cross-Functional Collaboration
Work closely with VIP Analytics to ensure Salesforce data supports reporting and insights.

Partner with the VIP Coding team to support accurate player assignment and visibility.

Act as a liaison between VIP teams to ensure alignment across systems and processes.

Process Development & Documentation
Help document evolving VIP Salesforce processes, workflows, and best practices.

Identify opportunities to improve efficiency and clarity as VIP operations scale.

Other Duties as Assigned
Support additional VIP marketing, operational, and project-based initiatives as needed.

Job requirements

What are we looking for?
The ideal candidate is organized, collaborative, and adaptable, with a solid foundation in Salesforce and an interest in VIP operations, events, and project coordination.

You’ll succeed if you:
Have 1–3 years of hands-on experience working in Salesforce (Sales Cloud and/or Marketing Cloud).

Have experience supporting Salesforce campaigns, profiles, or CRM workflows.

Are comfortable coordinating projects and working across multiple teams.

Have strong organizational skills and attention to detail.

Communicate clearly and collaborate effectively with Account Managers, Account Executives, and analytics teams.

Thrive in an evolving, early-stage environment.

What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and comprehensive benefits

Flexible vacation and a collaborative, growth-focused team environment

Opportunity to help shape VIP processes and Salesforce usage from the ground up

Exposure to VIP strategy, analytics, events, and player engagement

Roster of Uniques
We care deeply about every interaction our customers and employees have with us. Our culture celebrates individuality, collaboration, and inclusion — empowering everyone to bring their full self to work. We’re proud to be an equal opportunity employer and value the diverse perspectives that help us build meaningful experiences for our players and teams.
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