Patient Coordinator

Job Title

Job Description

Responsibilities:

Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.

Assure that physician accepts insurance that patients present with. Verify insurance prior to patient's arrival or at time of arrival before visit.

Communicate with appropriate staff regarding patient's arrival, and ensure that patient's medical record is available for physician.

Process/update HIPAA-related paperwork and other institutional forms as necessary.

Collect or retrieve referrals or insurance authorizations as required.

Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.

Ensure that patient has paid co-pay or collect co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.

Schedule patient for follow-up appointments as needed. Provide patient with guidelines for requesting medical records, if necessary.

Perform simple charge entry tasks or enter payments collected from patients and prepare Cashier's deposit. Note: duties are mutually exclusive and may not be performed by the same employee.

Answer phones for practice and schedule appointments.

Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.

Initiate reminder phone calls for next day appointments.

Perform other related duties.

Requirements:

1 year physician practice experience.

Minimum of one week training on-site provided by the practice.

Ability to communicate effectively with multicultural and language-deficit patients.

Effective interpersonal and communication skills required. Excellent telephone etiquette.

Must be able to adapt to a growing and changing environment.

Preferred Skills:

Experience in a medical office setting, utilizing a computer system for physician scheduling.

Keyboarding skills are necessary.

IDX or other practice management system experience preferred.

Knowledge of medical terminology strongly preferred.

Axelon Services Corporation