Patient Account Representative

Employee Type FT Non-Exempt Position Summary Join our team and help patients understand their healthcare costs, without the headache. At Columbia Orthopaedic Group, we believe in making healthcare easier to understand, not harder. As a Patient Account Representative, you’ll be the go‑to guide for patients as they navigate their financial responsibilities. From breaking down cost estimates to untangling insurance EOBs, you’ll bring clarity, confidence, and compassion to every interaction. This isn’t just a numbers job, it’s a people job. What You’ll Do Provide clear and accurate cost estimates for clinic visits, surgeries, anesthesia, radiology, and durable medical equipment based on insurance coverage and clinical information Explain Explanation of Benefits (EOBs) in simple terms so patients understand their coverage and financial responsibility Respond to billing questions, research discrepancies, and work with internal teams and insurance providers to resolve issues Assist with accounts that have outstanding balances and support timely follow‑up Deliver a high level of customer service with professionalism, empathy, and respect Document all patient interactions accurately in the appropriate systems Maintain strict confidentiality in all financial and patient‑related communications What You Bring High school diploma or equivalent required Experience in healthcare billing, insurance, or a call center environment preferred Familiarity with medical terminology and patient billing processes is a plus Skills That Set You Apart Strong communication and interpersonal skills Problem‑solving mindset with attention to detail Ability to explain complex information in a clear, approachable way Compassion and patience when working with patients Comfortable using EHR systems and billing software Ability to manage multiple priorities in a fast‑paced environment Why Join Us At Columbia Orthopaedic Group, you’ll be part of a team that values clarity, compassion, and teamwork. We’re committed to creating a positive experience for both our patients, and our employees. If you’re ready to make a meaningful impact while building your career, we’d love to hear from you. #J-18808-Ljbffr