Advertising Operations Specialist, Strategic Accounts

Advertising Operations Partner

We need your help to support the operational execution and delivery of advertiser campaigns across Enterprise and Strategic advertisers. This role is responsible for ensuring advertiser budgets translate into strong delivery outcomes, high-quality leads, and long-term customer success while helping support efficient campaign delivery and advertiser operations.

You will serve as the primary AdOps partner to the Enterprise and Strategic teams, owning campaign execution, pacing, delivery optimization, performance analysis, and marketplace insights. You will work cross-functionally with PMs, Sales, Marketing, Product, Finance, and Data teams to identify performance opportunities, improve advertiser outcomes, and support scalable revenue growth. This role focuses on campaign execution, operational support, and helping improve day-to-day AdOps workflows and reporting processes.

This hybrid role is required to be in office 2–3 days a week, with flexibility to work from home occasionally. Occasional weekend work is required but will be planned in advance.

Enterprise and Strategic campaigns consistently deliver within 90–95% of budget while maintaining strong advertiser performance.

PMs and Sales teams rely on your insights to improve retention, delivery outcomes, and budget expansion opportunities.

Marketplace pacing, lead quality, and advertiser delivery remain healthy and proactively managed.

AdOps workflows, reporting, and operational processes become increasingly scalable and automated.

Revenue performance trends and delivery risks are surfaced proactively before they impact advertiser outcomes.

Own end-to-end campaign setup, trafficking, activation, pacing, and optimization for Enterprise and Strategic advertisers.

Monitor campaign delivery and pacing to help ensure campaigns remain on track and aligned with advertiser goals.

Partner closely with Enterprise and Strategic PMs to support advertiser performance through accurate campaign execution and delivery monitoring.

Monitor campaign performance metrics and escalate delivery concerns or operational issues when needed.

Monitor marketplace health metrics including lead quality, answer rates, duplicate rates, and delivery efficiency.

Maintain accurate advertiser billing workflows by validating account setup, monitoring unpaid invoices, and coordinating account pauses when needed.

Support onboarding and campaign launches by ensuring advertisers are configured correctly and operationally ready to go live.

Audit ads and advertiser accounts regularly to ensure accuracy, quality, and proper marketplace functionality.

Collaborate cross-functionally with Sales, Marketing, Finance, Product, and Data teams to improve operational processes and marketplace efficiency.

Identify operational process improvements that increase efficiency and accuracy.

3-5 years of experience in advertising operations, digital advertising operations, performance marketing, or revenue performance roles within a lead generation, marketplace, or multi-account advertising environment.

Experience supporting and monitoring performance-based advertising campaigns across multiple advertiser accounts.

Strong analytical skills with experience interpreting campaign, marketplace, financial, and operational performance data using Excel, Google Sheets, or BI/reporting tools.

Demonstrated ability to monitor campaign delivery and escalate issues when performance falls outside expected ranges.

Experience working cross-functionally with Sales, Marketing, and Operations teams to support campaign execution and reporting needs.

Experience owning or influencing marketplace health metrics such as pacing, lead quality, supply/demand balancing, delivery efficiency, retention, or revenue forecasting.

Experience working in scaled marketplace, lead generation, or high-volume advertising businesses.

Proven ability to lead cross-functional operational initiatives and drive process improvements across revenue, AdOps, or performance marketing functions.

Experience with paid media platforms and advertising technologies such as Meta, Google Ads, Taboola, feed-based advertising products, or campaign management systems.

Track record of partnering closely with PMs and Sales teams to drive revenue growth and improve customer outcomes.

Twice a year for company gatherings and some additional travel to client sites to build sales funnels and relationships.

The base salary range for this position is $70,000–$85,000, plus eligible benefits. Compensation may be adjusted based on tenure and experience. For employees residing in Dane County, total annual compensation—including base salary and the housing stipend—is approximately $78,823.12 - $93,823.12.

We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $735.26/month in addition to your salary ($8,823.12/yr; half of the Fair Market Value of a 2BR apartment in Madison according to rentdata.org).

In addition to your cash compensation, you will receive options to buy stock in Recovery.com at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company's growth.

An additional 10% of base earnings is paid out quarterly when the company meets its revenue target.

This role is eligible for the following benefits and perks:

• Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents)
• Short- and long-term disability and basic life insurance
• 401K (100% company match up to 3% and 50% on the next 2%)
• Paid time off, paid holidays, and leaves of absence
• Education Assistance (for educational coursework directly related to your role)
• Flexible hybrid and work-from-home policy

Sit down and operate a computer for extended periods of time.

Able to work in an open office environment.

Lift items weighing up to 15 lbs.

Each year, 90% of people who need addiction treatment don't receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, Recovery.com is making a difference in thousands of people's lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment.

Launched in 2017, Recovery.com is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to aggressively capture the market opportunity as we scale to $100M ARR over the next 4 years.

Our core values aren't just words to us! They define who we are and how we work. People who are successful at Recovery.com:

• Regularly show compassion and empathy for customers, patients, and fellow colleagues
• Display vulnerability by demonstrating authenticity with themselves and encouraging it in others
• Strive for growth and humbly seek to improve in all aspects of work
• Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems
• Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well
• Embrace creativity by testing the norms and being open to new ideas

Recovery.com is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.