Customer Service Manager

Customer Service Supervisor

Americas Mailbox is seeking a full-time addition to run our Customer Service department.

Customer Service job duties include:

The Customer Service Supervisor works under the Office Manager. Job duties will include but are not limited to providing excellent customer service for our members and potential members, by answering phone calls and emails quickly and efficiently. They will also schedule reservations for the guest rooms and campground, greet walk-in customers, assist with new member sign-up, and direct calls to the appropriate team or individual. Call center experience is helpful. The Customer Service Supervisor will also assign job functions, respond to calls and emails, and provide support to members in person. Additionally, the Customer Service Supervisor will be responsible for approving or denying time off and conducting employee reviews.

Functions

• Receive all incoming calls quickly and with a helpful attitude, routing calls to the appropriate department or individual, or assisting members with requests or questions.
• Respond to emails and voicemails from customers or route those to the appropriate individual.
• Apply payments by phone to member's postage account or renew their account.
• Answer questions from potential new members about service plans, how to open a new account, and required documents.
• Assist members with scheduling mail shipments.
• Schedule reservations for guest rooms and campground.
• Provide mail to walk-in customers ensuring you are providing the correct mail to the member.
• Accept and properly process cash payments for reservations and sales.
• Other duties as assigned by management

Employment Standards

• Attention to detail
• Organization and time management
• Analytical thinking
• Computer skills
• Excellent customer service skills
• Ability to multitask
• Verbal and written communication skills
• Dependability
• Ability to work independently and as part of a team.

Benefits: Paid Time Off, 401(k) after 1 year, Optional Vision, Life and Accident Insurance

About Americas Mailbox:

Americas Mailbox provides mail forwarding, South Dakota vehicle registration, and vehicle insurance services for Rvers, full-timers, truckers, traveling nurses, and the military. We also have on-site lodging and campgrounds with hookups