Telecommunications / VoIP Admin

Computer System Administrator

The Computer System Administrator position is focused on Telecommunication/VoIP. Under direction, performs responsible, technical work to implement, support, maintain, and manage IT systems, including server, networking, security, email, and disaster recovery. Ensure all IT services are properly maintained and upgraded, including endpoint detection response (EDR) software, backups, imaging, and patching. Partners with departments to capture requirements to establish the best method of meeting the customers' needs while maintain the enterprise architecture for existing or new systems. Employees in this job code work on complex programs and assist with a portion of the highly complex IT projects or solutions. Ability to exercise of a degree of ingenuity and technical judgment in planning and developing work methods and techniques. Assignments are given to the employee through specific requirements from the Chief Information Office and work at completion of the assigned responsibilities and duties.

Essential Duties and Responsibilities:

• Assists in design, development, implementation, and analysis of technical products and systems.
• Performs simple and routine administration design tasks with standard techniques.
• Assists more senior administrators in the preparation of plans, designs, computation methods and reports.
• Additionally, reports to a senior administrator or manager.
• Works on projects/matters of limited complexity in a support role.
• Assist in providing and coordinating server related operations and maintenance support, including supporting a variety of operating systems (Windows 2008+, Linux, Redhat).
• Knowledge of VoIP (Voice over Internet Protocol) technology with a Cisco VoIP/UCCE environment focus and Fax over IP (FoIP) solutions.
• Uses ticketing system (ManageEngine) to track system incidents.
• Work is closely managed.
• Performs related work as required.

Education and Experience:

• Any combination of education and experience equivalent to: Graduation from a four-year college or university majoring in computer science or related field; considerable experience in systems and network administration; at least five years' experience
• A+ Certification, Network + Certification, Microsoft Certifications or related training preferred but not required.
• Key Technology Competencies: VMWare / Hyper-V, Windows Server / Clusters, High Availability Storage Solutions (NAS/SAN), Operating Systems – Windows 20xx or Linux OS, NFS filesystems, Network Management – OSI Layer 1 to 7, TCP/IP, DHCP, and DNS, Cisco Certified Network Professional Voice (CCNP Voice), Recognized Industry Specific Certifications (MCSE, RHCE, VCP-DCV), Project Management

Other Requirements:

• Computer work requires manual dexterity. Employee consistently operates office machinery, such as a computer, copy machine, and computer printer. Installation work requires occasional lifting to 50 lbs. for computer and/or network units, monitors, printers and related equipment.
• The person in this position needs to move about inside the office to access files, office machinery, etc.
• Must be able to observe their surroundings and be able to traverse to job sites, other offices, etc.
• The person in this position frequently communicates in person and on the telephone with Elected Officials, contractors, employees, and the public.
• Technical Certifications or Licenses Required: Must have a valid Driver's license and be insurable by the Madison County Commission's risk underwriters. Must be able to pass a Computer Voice Stress Analysis test, criminal background check, drug screen, and physical examination.
• Preferred Qualifications: Manage Cisco Unified Communications (UC) infrastructure including CUCM, Unity Connection and Cisco IM & Presence. Configure and maintain SIP trunks, H.323 gateways, SRST and CUBE. Manage dial plans, route patterns, translation rules, calling search spaces, and device pools. Administer and troubleshoot collaboration endpoints, Jabber clients, TFTP services, and user provisioning via LDAP integration. Integrate collaboration services with Active Directory, PKI/certificate authorities, and DNS for secure authentication and service delivery. Provide Tier III escalation support and mentor Help Desk members on UC technologies.
• Preferred Certifications: Cisco Collaboration CCNP (Cisco Certified Network Professional), Cisco Routing & Switching CCNA (Cisco Certified Network Associate), Cisco Collaboration CCIE (Cisco Certified Internetwork Expert), Cisco Routing & Switching CCIE (Cisco Certified Internetwork Expert)
• Work Schedule: 1st Shift, Other hours as required

To be considered for this position, all applicants must complete the employment application in full. Madison County is an Equal Employment Opportunity Employer that encourages applicants from diverse backgrounds to apply. Madison County is a drug-free workplace and conducts drug and alcohol testing.

A comprehensive set of benefits is offered for all full-time employees. No benefits are offered to part-time or seasonal employees. Please consult with the Human Resources Department for a full list of benefits. Benefits Summary: Healthcare Insurance: Blue Cross of Alabama is administered through the Local Government Health Insurance Plan (LGHIP). Coverage Type: Employee's Premium Single Coverage Bi-weekly Premium $ 61.00 Family Coverage Bi-weekly Premium $ 150.00 Dental Coverage: Dental coverage is included with LGHIP through Blue Cross and Blue Shield of Alabama. LGHIP manages dental costs and provides enhanced dental benefits using negotiated discounts with in-network dentists. To locate in-network dentists go to Life Insurance: Madison County provides $25,000 in life, $25,000 in accidental death and dismemberment and $25,000 line of duty insurance to eligible employees in certified positions. Employee Retirement Plans: Employees are required to participate in the Employees Retirement System, which is a Defined Benefit Plan administered through the Retirement Systems of Alabama (RSA). Participants contribute 5% to 8.5% of their earnings depending on their hire date and classification. Sworn Certified Personnel have an accelerated contribution schedule *Employer contribution percentage is set by the Retirement Systems of Alabama and changes annually. Employee Clinic: Madison County employees and dependents over age 12 may use the Employee Health Clinic for the low co-pay of $15.00 per visit. To be eligible to use the clinic, the employee and dependent must be enrolled in Madison County's health insurance plan as their primary coverage. Voluntary Plans are also available: Additional life Insurance for employee and dependents, Flexible spending accounts (healthcare and childcare), Vision Insurance Holidays, Annual Leave and Sick Leave: *Minimum of 10 holidays per calendar year *Accrue 8 hours of annual leave and 8 hours of sick leave per month