Personal Banker

Position Overview Personal Banker – Chevy Chase Branch, Washington, D.C. Bilingual Spanish speaking candidates are preferred. The role is an in‑office position within PNC’s Retail Branch organization, focused on delivering the best experience for customers and fostering an inclusive workplace culture. Job Description Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing. Collaborate with ecosystem partners to grow customers’ share of wallet and drive new revenue. Conduct proactive sales conversations through outbound calling, teller interactions, appointment setting, and lobby engagement. Deliver full PNC conversations with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships and Community Centers of Influence to acquire, expand, and retain relationships. Educate customers on options for managing financial transactions using technology, tools, and resources. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Participate in branch daily operations, ensuring efficiency and accuracy. Qualifications Associate’s degree or equivalent education and related experience or product knowledge. At least 3 years of experience in a banking or related customer‑service role. Knowledge of banking products, digital awareness, and effective communication. Proficient in proactive sales, prospecting, and retail lending. Strong customer‑facing skills with a focus on loyalty and experience (CX). Experience managing multiple priorities and a matrixed environment. Problem‑solving skills and ability to identify opportunities to leverage technology. Compensation Base Salary: $49,500.00 – $82,500.00. The role is incentive eligible with payment based upon company, business, and/or individual performance. Benefits Medical, prescription drug, dental and vision coverage (Health Savings Account available). Employee and spouse/child life insurance; short and long‑term disability protection. 401(k) with PNC match, pension and stock purchase plans. Dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement. Educational assistance, including select programs fully paid. Robust wellness program with financial incentives. Paid time off: maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days per year. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include “accommodation request” in the subject line, your name, the job ID, and your preferred method of contact. All information provided will be kept confidential and used only for providing accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, where applicable, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) regulations. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr