Operations Coordinator

ABOUT HOGAN TSO ENTERPRISES Hogan Tso Enterprises, Inc. (HTE) is a Navajo woman-owned property management company with more than 30 years of experience serving businesses, organizations, and communities in the greater Window Rock area. HTE manages commercial office and industrial properties and is focused on providing professional property management, strong tenant service, and continued business and economic development. POSITION SUMMARY HTE is seeking a dependable, organized, and highly motivated Operations Coordinator to support the day-to-day operations of its commercial properties and business offices. This position serves as a key on-site point of coordination for tenant services, property operations, maintenance activities, vendors and contractors, administrative coordination, records, scheduling, and daily operational priorities. The Operations Coordinator works closely with the Executive Director, Owner, HTE staff, facilities personnel, contractors, vendors, consultants, and tenants to ensure responsibilities are clearly communicated, deadlines are tracked, and operational matters are followed through to completion. This position is based at the Hogan Tso Office Center in Window Rock, Arizona and requires regular, full-time, on-site presence. This is not a remote or hybrid position. PRIMARY RESPONSIBILITIES Property & Tenant Operations • Coordinate daily property and office operations. • Serve as an on-site point of contact for tenants and respond to routine requests, questions, and operational concerns. • Coordinate maintenance requests, work orders, repairs, inspections, vendors, contractors, and required follow-up. • Conduct routine property walkthroughs and identify maintenance, safety, access, parking, appearance, and operational needs. • Coordinate tenant move-ins, move-outs, keys, building access, parking, signage, and related property requirements. • Track open tenant and property matters and ensure appropriate follow-through. • Keep the Executive Director informed of significant tenants, property, maintenance, safety, or operational matters. Operations & Team Coordination • Coordinate communication and follow-up among the Executive Director, Owner, office staff, facilities personnel, custodial and maintenance staff, contractors, consultants, and vendors as appropriate. • Track assignments, responsibilities, deadlines, and outstanding operational items. • Support clear communication and coordination between individuals responsible for property and office operations. • Follow up on assigned projects and operational priorities through completion. • Identify operational barriers or delays and communicate them promptly to the Executive Director. • Assist with implementation of HTE procedures, systems, and operational standards. Records, Tracking & Compliance • Maintain organized tenants, property, vendor, insurance, maintenance, and operational records. • Track inspections, insurance requirements, service agreements, contract dates, renewals, and other operational deadlines. • Maintain accurate electronic and physical records as required. • Prepare routine correspondence, notices, reports, tracking documents, and operational updates. • Assist with maintaining HTE's business and property management systems. Executive & Administrative Coordination • Provide administrative and logistical support to the Executive Director related to HTE operations. • Assist with coordinating meeting schedules, tenant briefings, staff meetings, lunches, site visits, and other business activities. • Maintain and coordinate staff, property, and operational calendars as assigned. • Assist with meeting preparation, materials, scheduling, and follow-up. • Assist with special projects, events, property initiatives, and organizational priorities assigned by the Executive Director. WORK SCHEDULE & AVAILABILITY The regular work schedule for this position is Monday through Friday, 8:00 AM to 5:00 PM, based at the Hogan Tso Office Center in Window Rock, Arizona. Reliable and consistent on-site attendance is an essential requirement for the position. Because HTE manages commercial properties, occasional availability outside regular business hours may be required to address urgent tenants, building access, maintenance, safety, event, or property-related matters. Some local and regional travel is required for property visits, meetings, business activities, vendor coordination, errands, and other HTE businesses. Occasional travel outside the immediate Window Rock area may also be required. MINIMUM QUALIFICATIONS • High school diploma or GED required. • Minimum of two years of relevant experience in operations, property management, facilities, office management, administrative coordination, customer service, or a related field preferred. • Strong organizational, communication, customer service, and follow-through skills. • Demonstrated ability to manage multiple priorities, assignments, and deadlines. • Ability to work independently and exercise appropriate judgment. • Ability to communicate effectively and professionally with tenants, staff, contractors, vendors, and management. • Proficiency with Microsoft Office/Microsoft 365 and general business technology. • Strong attention to detail and commitment to meeting established deadlines. • Ability to maintain confidential and sensitive business information. • Valid driver's license and reliable transportation required. • Ability and willingness to travel as required for HTE business. • Professional references are required. PREFERRED QUALIFICATIONS • Experience in commercial property management, facilities management, operations, or office administration. • Experience coordinating vendors, contractors, maintenance activities, or work orders. • Experience working with tenants, customers, or the public in a professional business environment. • Familiarity with the Window Rock area and Navajo Nation business environment. • The ability to speak and understand the Navajo language is preferred but not required. IDEAL CANDIDATE HTE is seeking someone who is dependable, professional, organized, and comfortable taking initiative. The successful candidate will be someone who: • Communicates clearly and professionally. • Take ownership of assigned responsibilities. • Follows through without requiring constant supervision. • Keep accurate records and meet deadlines. • Is comfortable working with tenants, staff, vendors, contractors, and leadership. • Can shift priorities when operational needs arise. • Recognizes when an issue can be handled independently and when it needs to be elevated to the Executive Director. • Take pride in maintaining a professional, responsive, and well-managed workplace. NAVAJO PREFERENCE Hogan Tso Enterprises, Inc. complies with the Navajo Preference in Employment Act (NPEA), as amended, and will provide Navajo preference in employment in accordance with applicable Navajo Nation law. Qualified Navajo applicants are encouraged to apply. Applicants seeking Navajo preference may be required to provide appropriate documentation establishing eligibility for preference. CONDITIONS OF EMPLOYMENT Employment may be contingent upon verification of employment eligibility, qualifications, professional references, driving eligibility, and other job related requirements applicable to the position. The employee must maintain a valid driver's license throughout employment when driving is required as part of assigned duties. This job description is intended to describe the general nature and level of work performed. It is not intended to contain a complete listing of every responsibility or duty assigned to the position. Responsibilities may change based on HTE's operational and business needs. TO APPLY EMAIL Please submit: • Current resume • Professional references • Documentation supporting Navajo preference, if applicable Position will remain open until filled. Only applicants selected for further consideration will be contacted.