RN Clinical Care Guide - (Phoenix Cotton Center Location) (Onsite)

About Prosano Health Solutions Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. The model focuses on a signature patient experience and ensuring health equity is top of mind. In every market we serve, we bring a customized, high‑value system of care that is available for members. Together, we set the standard for how healthcare can and should be delivered in our state. This position is Onsite This Onsite work opportunity requires residency and work to be performed at our Primary Care Center. Our Benefits Up to 18 days PTO, 11 paid holidays 8 hours paid Volunteer hours to serve our community Medical, Dental and Vision Coverage 401(k) up to 5% dollar per dollar match Tuition Reimbursement Employee discounts, gym reimbursement, wellness programs and more Performance Incentive Plan You Will The Clinical Care Guide (RN) will be a key contributor to our first‑class care team at Prosano Health Solutions. They will deliver on our commitment to excellence to our patients and help us grow through their role. The Clinical Care Guide has end‑to‑end responsibility for specialist and diagnostic testing navigation, as well as leading and partnering with the care team to support patients on their journey toward their best health. This position emphasizes customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting. Support members both in‑person and virtually with real‑time consultation, education, scheduling of specialist & diagnostic referral appointments, and follow‑through & follow‑up of those appointments Play a critical role in the achievement of improved health outcomes and cost savings Be an empathetic problem‑solver and become the most visible partner to all patients Clarify and explain referral for specialist and diagnostic service recommendations Care for end‑to‑end process as needed, for referral or specialist services Lead center in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs Support members with chronic conditions by providing education, reminders, and other support Handle the management and integration of office processes Lead service and schedule requests on member’s behalf Inform and equip Care Team with referral information and requirements Be an ambassador in the local community – building relationships with other healthcare providers, social/community organizations, and marketing partners Perform all other duties as assigned You Have Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties Current active unrestricted state license to practice as a Registered Nurse BLS certification within 30 days of hire Electronic Medicare Records experience Customer service orientation and experience Strong communication skills across multiple modalities Highly collaborative Empathy and advocacy Exceptional organizing skills, detail‑orientation Must be able to maintain confidentiality at all times Fingerprint clearance to be obtained within 30 days of hire Immunization records or documentation of immunity for all required immunizations must be provided prior to hire or placement in the role. Employees who have not received immunizations for COVID or an annual flu vaccine and have provided documentation of an exception for medical or religious reasons will be required to wear a properly fitting mask while in any Prosano Clinic or as required by management Preferred Qualifications Bachelor’s degree in Nursing (BSN) Case Management Certification (CCM) Proficiency with other health care related software platforms High degree of independence, flexibility, initiative and commitment Our Commitment Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. #J-18808-Ljbffr Blue Cross Blue Shield of Arizona