Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support daily front-office and patient service operations for an ambulatory clinic. This long-term contract opportunity is ideal for someone who brings strong communication skills, attention to detail, and a patient-focused approach to every interaction. In this role, you will help create a welcoming experience by coordinating appointments, handling calls, and supporting smooth clinic flow while working closely with both administrative and clinical teams.

Responsibilities:
• Respond to inbound patient calls promptly, provide helpful information, and direct inquiries to the appropriate team members when needed.
• Arrange and update appointments, maintain organized daily schedules, and help ensure efficient patient flow throughout the clinic.
• Welcome patients upon arrival, assist with intake steps, and prepare them for their visit in a courteous and detail-oriented manner.
• Enter and update service-related information accurately, including order entry and other routine administrative records.
• Collect and process payments or other revenue-related transactions in accordance with clinic procedures.
• Share routine follow-up information, including test-related communications, while maintaining confidentiality and consistency.
• Address patient questions and concerns with empathy, escalating more complex matters appropriately to support a positive experience.
• Collaborate with clinic staff to keep communication moving efficiently and to support safe, well-coordinated daily operations.