Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Are you a quick-thinking problem solver who loves to influence outcomes?

At Mike Ingham State Farm , we don’t believe "Customer Service" is just about answering phones and filing paperwork. We believe every interaction is an opportunity to strengthen a relationship and grow our business. We are looking for a versatile Customer Care & Growth Specialist who can navigate complex service issues with one hand and identify new revenue opportunities with the other.

If you thrive in a fast-paced environment where no two days are the same, and you take pride in your ability to move people to action, this is the role for you.

The Mission of the Customer Care & Growth Specialist

You are more than a representative; you are a consultant and a strategist. Your mission is to provide high-level service while maintaining a "revenue-first" mindset. You will manage shifting priorities, solve situational problems on the fly, and use your authority and confidence to ensure our clients are fully protected and our agency continues to lead the market.

What This Role Requires:

• Rapid Decision Making: You’ll often have to make calls with limited information. We trust you to be confident in your solutions and navigate changing conditions quickly.

• Influence & Conviction: You don’t just give information; you communicate with energy. Whether you are explaining a policy or recommending a new coverage, your goal is to get the customer to take action.

• Creative Problem Solving: You aren't a robot following a script. You will face new problems daily—factual, situational, and people-based—that require creativity and analysis to solve.

• Goal-Oriented Independence: You have the freedom to set your priorities. We care more about you hitting the objective and driving results than the specific administrative tactics you use to get there.

Who You Are (Our Ideal "A Player"):

• Venturesome & Poised: You are comfortable with pressure and the "conflict" of ideas. You can handle a difficult client or a complex claim without losing your cool.

• A Status-Quo Challenger: You are always looking for a better way to do things. You aren't afraid to question existing systems if you see a way to create positive change for the agency.

• High Communication Skills: You are direct and poised, but you also care about how your message is received. You know how to tailor your words to motivate different types of people.

• Self-Reliant & Flexible: You can balance multiple projects simultaneously in a rapidly changing environment. You are a "generalist" who sees the big picture.

Why Mike Ingham State Farm?

We offer an environment for leaders who want to be invested in.

• Agency & Freedom: We don't micromanage. We provide the vision, and we give you the agency to drive results.

• A Fast-Paced Culture: If you hate being bored, you’ll love it here. The variety and challenge are constant.

• Part of the Vision: You aren't just an employee; you are a key part of our strategy to reach our agency's highest goals.

How to Apply (Our 8-Step High-Performance Process)

We only hire "A Players" who are ready to grow.

1. Submit your resume.
   
   
2. The Video Intro: Send us a 2–3 minute video. Tell us why you’re the versatile talent we need and how you’ll help us achieve our Vivid Vision.

3. The Deep Dive: We will use the Predictive Index and intensive interviews to ensure your natural drive matches our agency's energy.

If you’re ready to move beyond "basic service" and start driving real results, apply today.