Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2018 and is a close-knit team of four focused on growth, service, and building strong relationships. Before becoming a State Farm agent, I worked for another agent and also have a background in banking and insurance.

I attended USC Aiken and am a proud husband, parent of two, and dog owner - our dogs even make appearances in the office. Outside of work, I enjoy hunting, fishing, and attending my kids’ sporting events.
We stay involved in the community through the Chamber of Commerce and the North Augusta Arts and Heritage Board.

For our team, we offer a Simple IRA, health benefits, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is supportive, positive, and forward-thinking. We’re looking for someone who is a problem solver, self-starter, and team player - someone with a great attitude who enjoys helping others and wants to grow in a collaborative environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jonathan Wingard - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.