Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive pay
• Health stipend
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

ABOUT OUR AGENCY:
Our agency opened in January 2021 and has grown into a team of eight. I came into the role as an external hire, bringing a fresh perspective and a strong focus on building a high-performing, supportive team environment.

I’m a graduate of North Carolina State University and currently serve on the Board of Directors for the Boys & Girls Club of Greater Augusta. Giving back and staying involved in the community is something I’m very passionate about.

For our team, we offer a $200 monthly health stipend, reimbursement for licensing costs, quarterly team outings, regular team lunches, and a strong emphasis on work-life balance.

Our office culture is fun, competitive, and driven. We regularly run contests and incentives to keep things engaging while pushing each other to achieve results. We’re looking for someone who thrives in a competitive environment, enjoys being part of a team, and is motivated to grow and succeed.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Morgan Brinson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.