Wedding & Event Services Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Immerse yourself in the unparalleled beauty of picturesque Central Oregon. Our re-imagined 221 room hotel in Bend, Oregon has been completely redesigned to provide guests with modern sophistication and world-class amenities. A relaxing location on the banks of the river is just a preview of the natural beauty and untamed wilderness that surrounds us, beckoning for outdoor pursuits.

What you will have an opportunity to do:

The Wedding & Event Services Manager is responsible for driving wedding and social event business while managing planning and detailing for assigned catering and event business.

This position combines event sales and event services responsibilities into one role with ownership from inquiry through event handoff and completion. The ideal candidate enjoys relationship building, organization, and creating exceptional event experiences while partnering closely with operational teams to execute events successfully.

This role works closely with Sales, Catering, Banquets, Culinary, and Operations to ensure events are well planned, communicated, and delivered.

Primary Responsibilities

Wedding & Social Event Sales & Services

• Own wedding and social event business from inquiry through event completion.

• Respond to inquiries, conduct site visits, prepare proposals, negotiate agreements, and close business.

• Manage all wedding-related revenue opportunities including:

o Ceremony and reception events

o Rehearsal dinners

o Welcome receptions

o Farewell brunches

o Guest room blocks

o Additional catered functions and enhancements

• Serve as the primary planning contact throughout the sales and detailing process.

• Coordinate event details, timelines, room setup requirements, and communication with vendors and internal teams.

• Attend key event arrival moments to welcome clients, wedding planners, and ensure a smooth transition to operations teams.

• Partner with Banquets and Operations teams for event execution. This position is not responsible for day-of event coordination or banquet management.

• Build relationships with local planners, vendors, and community partners.

• Represent the property at wedding shows, trade shows, networking events, and promotional events.

Event Services & Catering Management

• Serve as Event Services Manager for assigned catering and group business.

• Manage client turnover through event completion and act as the primary planning contact.

• Conduct planning meetings, site visits, and pre-event meetings.

• Prepare Banquet Event Orders (BEOs), room diagrams, agendas, and event documentation.

• Ensure event details are communicated clearly and transitioned appropriately to operational teams.

• Identify opportunities to maximize revenue through upgrades and enhancements.

Administrative & Business Development

• Maintain CRM activity, forecasting, and pipeline management.

• Track production, conversion, and event performance.

• Participate in sales and operations meetings.

• Support prospecting and business development efforts as assigned.

• Stay informed on market trends and competitive activity.

What are we looking for?
Qualifications

• Minimum 3 years of experience in hotel sales, catering, conference services, wedding sales, event services, or related hospitality experience preferred.

• Proven ability to manage both revenue production and event planning responsibilities.

• Strong communication, organization, and relationship-building skills.

• Ability to manage multiple projects and timelines simultaneously.

• Experience with Delphi, CI/TY, or similar sales and catering platforms preferred.

• Ability to work flexible hours including evenings, weekends, holidays, trade shows, networking events, and business demands.

Success Measures

• Wedding and social event revenue production

• Wedding room block performance

• Event detailing and execution readiness

• Client satisfaction

• Revenue growth and upsell opportunities

• Forecast accuracy

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Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.