Creative Account Manager, Consultant

Creative Account Manager, Consultant

The Creative Account Management team is responsible for the intake of all requests coming into the Creative Studio and oversees the projects at every step of the creative asset lifecycle. The Creative Account Manager, Consultant will report to the Creative Account Management Sr. Manager. In this role you will collaborate cross-functionally with Marketing and creative teams to manage incoming new creative campaign requests of medium to large project scale end-to-end.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

In this role, you will:

• Consult on incoming project or campaign requests to ensure communication strategy is solid and ready for creative development
• Act as the primary connector to Creative Studio team, and work cross-functionally with Member Marketing, Brand, Digital, Communication Governance, Marketing Ops, as well as other marketing, regulatory, and operational teams
• Ensure strategic alignment is maintained throughout the creative development process, partnering with marketing and creative teams when there are shifts to determine impacts and next steps
• Manage client expectations and anticipate project needs throughout the end-to-end creative process
• Create, update, and communicate project timelines/schedules
• Ensure client abides by privacy, legal, and compliance guidance for review and approval as needed
• Assess and manage Creative Studio resourcing capacity to meet the needs of the work and prioritize accordingly
• Strategize and problem-solve issues that arise during projects in order to keep timelines met
• Support ongoing optimization by generating retrospective learnings across projects and campaigns, highlighting recurring wins, opportunities, and risks for future efforts

Qualifications

In this role, you will need:

• Bachelor's degree or equivalent experience
• At least 7 years of prior relevant experience in creative project management, account management, or marketing operations within an in-house creative team or agency environment
• Ability to work in a fast-moving, deadline-driven, in-house creative environment across a range of marketing roles and stakeholders
• Experience managing medium- to large-scale creative campaigns from intake through delivery, including scoping, scheduling, resourcing, and stakeholder alignment
• Hands-on experience using Adobe Workfront (or similar project management platform), Adobe Creative Cloud, Microsoft Office Suite, Microsoft Outlook/Teams
• Experience working on a range of deliverables across digital, online, and print
• Strong communication, written, and collaboration skills across various levels of the organization
• Support teams through obscurity and changes with confidence and poise
• Experience leading candid, respectful conversations with working teams to assess effectiveness, address gaps, and drive continuous improvement

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About Us

Blue Shield of California became a subsidiary of Ascendiun as of January 2025. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Job Info

• Job Identification 20260783
• Job Category Marketing and Product Management
• Locations Oakland, CA, United States CA, United States Long Beach, CA, United States El Dorado Hills, CA, United States Lodi, CA, United States Rancho Cordova, CA, United States Redding, CA, United States San Diego, CA, United States Woodland Hills, CA, United States
• Pay Range for California $123090.00 to $184800.00
• Pay Range for Bay Area $138756.00 to $208320.00
• Note Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles.