Senior Solutions Engineer

Responsibilities Design, build, deploy, and maintain production AI agents that automate enterprise workflows and augment employee productivity Serve as the hands‑on expert for Anthropic’s Claude platform, Microsoft 365 Copilot, Copilot Studio, and the broader Microsoft agent ecosystem Build custom agents, connectors, and extensions that integrate with Microsoft Graph, SharePoint, Teams, Outlook, and line‑of‑business systems Design multi‑step agent architectures: tool use, retrieval (RAG), memory, orchestration across multiple models and systems, human‑in‑the‑loop checkpoints, and graceful failure modes Build and maintain the evaluation harnesses that tell us whether an agent is actually working Partner with security, compliance, legal, and model risk management to make sure every agent we ship meets company standards for data handling, auditability, access control, and responsible AI use Set the technical patterns that let other engineers across Fiserv build on what you've built instead of starting from zero Evaluate new models, frameworks, and platform releases as they land and make clear, opinionated recommendations about what we should adopt, what we should ignore, and why Requirements 7+ years of software engineering experience 5+ years of experience with Python, Typescript/Javascript 2+ years of experience specifically building LLM‑powered applications or agents in production with M365 Copilot, Copilot Studio, Power Platform, or equivalent enterprise agent platforms 2+ years of hands‑on experience with frontier LLM APIs (Anthropic Claude, OpenAI, Google, or Azure OpenAI) Demonstrated experience with Claude Code or equivalent agentic coding tools as part of your own development workflow Prior experience with at least one agent framework (LangChain/LangGraph, Anthropic's agent SDK, Semantic Kernel, AutoGen, CrewAI) Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience #J-18808-Ljbffr