Service Technician

Service Technician

The Service Technician is responsible for providing expert maintenance, repair, and technical support for precision cooling systems used in data center environments. Technicians represent our company on customer sites, ensuring systems operate efficiently, safely, and in alignment with our commitment to exceptional customer service. This role supports Vertiv/Liebert HVAC systems and requires technical knowledge, professionalism, and strong problem-solving skills.

Key Responsibilities:

• Perform preventive maintenance and corrective service on HVAC equipment, primarily Vertiv/Liebert precision cooling systems.
• Respond to critical system alarms and support emergency troubleshooting and repair efforts.
• Accurately diagnose system issues and recommend appropriate solutions to ensure uptime and efficiency.
• Complete detailed service documentation, including work orders, inspection checklists, and service reports in a timely manner.
• Maintain compliance with all safety protocols and environmental standards.
• Coordinate with the internal service operations group to communicate job status, parts needs, and scheduling updates.
• Ensure customer satisfaction through clear communication, clean workspace, and professional conduct.
• Support commissioning of new units, retrofits, and system upgrades when needed.
• Maintain a company vehicle, tools, and inventory according to company standards.
• Participate in rotating on-call schedule for after-hours service coverage.

Required Qualifications:

• 2+ years of experience in commercial or industrial HVAC service (data center or mission-critical environments preferred).
• EPA Universal Refrigerant Certification.
• Valid driver's license with clean driving record.
• Ability to read and interpret technical documents, electrical schematics, and service manuals.
• Strong mechanical and electrical troubleshooting skills.

Preferred Qualifications:

• Experience servicing Vertiv/Liebert equipment.
• OSHA 10 or 30 Certification.
• Basic understanding of Client/Client systems and networked control systems.
• NATE or equivalent technical certification.

Core Competencies:

• Customer-Focused: Takes ownership of the customer experience and goes the extra mile.
• Reliable: Shows up on time, prepared, and accountable.
• Team-Oriented: Communicates effectively with internal teams to deliver the best service.
• Safety-Minded: Always prioritizes personal and jobsite safety.
• Detail-Oriented: Completes paperwork accurately and timely to support billing and reporting processes.

Travel Requirements:

This position requires regular travel to job sites within company service territory and to supports the Sales efforts.

Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.